- Managing client relationships: maintaining positive relationships with clients and ensuring their needs are met. Provide regular updates on service delivery and respond to client inquiries and concerns.
- Coordinating service delivery: overseeing the delivery of services to clients and coordinating the efforts of different teams to ensure that services are delivered in a timely and efficient manner.
- Monitoring service performance: tracking and monitoring the performance of services, identifying areas for improvement, and implementing changes as needed.
- Ensuring compliance with service level agreements: being responsible for ensuring that service level agreements are met and that the services provided meet the required quality standards.
- Managing budgets: being responsible for managing budgets for service delivery, ensuring that resources are allocated effectively and that costs are kept within budget.
- Building and maintaining teams: being responsible for building and maintaining high-performing teams, and for fostering a positive working environment.
- Continuously improving processes: continuously evaluating and improving processes to ensure that services are delivered efficiently and effectively.
Technical account manager
Wanted! Technical account manager! Have you seen them?
Skaylink is a leading managed multi-cloud and IT services provider, focusing on cloud services development and DevOps enablement, cloud migration and management, as well as IT infrastructure development and management. We are looking for a Technical account manager in Vilnius and Kaunas cities.
- At least 2 years of work experience in the field of Information Technology with IT services.
- Understanding of service management principles, and frameworks (such as ITIL).
- Strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.
- Knowledge of IT infrastructure management technology solutions, products (such as Cloud, Network, Monitoring, Windows, Linux, Unix, Database, Application, Backup, Desktop, Service Desk) their maintenance and operations;
- Strong interpersonal and communication skills to build and maintain relationships with clients.
- Fluent in writing and speaking in English.
- You will be part of our growing team, where high professionalism, innovation, and job satisfaction are paramount. The high professional level among colleagues gives you a unique opportunity to work with the best, and we take your further professional development seriously.
- Access to all the necessary equipment, seminars, and learning platforms.
- Private Health Insurance.
- Day off on your birthday.
- Quarterly bonuses for projects in addition to wages.
3500-4900 Eur gross/monthly
Additional benefits for our employees:
Whether it's a hammock on the beach in Thailand, or a cottage in the countryside of Spain, whether it’s with your teammates or alone – you have a chance to work in a place that suits and inspire you the most. The balance of work and life is important to us.
Guaranteed specialized and quality health insurance for every employee.
We will provide you with all the necessary equipment and access to seminars and learning platforms so your ambition and talent can grow.
Employees are provided with a personal mobility budget that can be used for expenses on a taxi, fuel, or rental car when needed.
Every morning you'll find a full snack and drink bar in the office. We also regularly organize brunches, business, and regular lunches for the whole team. Food is an important part of our culture.
We value active leisure and encourage everyone to partake in it. Our employees are always welcome to exercise with professionals or be a part of our Best Triathlon Team!
Skaylinkers know best about the extras - we occasionally enjoy vibrant parties, delightful trips, and festivals.
