Proactive Cloud Operations and 24/7 Support
We monitor your AWS, Azure or private cloud environments around the clock and alert you to issues before your customers notice them. 24/7 support for contract clients.
- A Vodafone Group company
- 20 years in Lithuania
- Reply within 1 business day
A Vodafone Group company, 20 years in LithuaniaMost cloud outages start with small signs: growing load, a disk running out of space or a failed backup.
Proactive operations mean we spot and fix these signs early. We monitor infrastructure and applications 24/7, handle incidents according to the SLA and keep you informed about important events and planned work.
The service fits a single critical system as well as an entire cloud environment. It can be part of our managed cloud services or provided separately.
What proactive cloud operations include
24/7 monitoring
Round-the-clock monitoring of infrastructure, applications, backups and security events.
Proactive notifications
We tell you about risks and incidents before you have to contact us.
SLA-based incident management
Clear priorities, response times and escalation procedures.
Planned work
Updates and changes are made at agreed times so work is not disrupted.
Reports
You regularly see incidents, changes and recommendations.
Named contact
You have a dedicated person who knows your environment.
Why choose proactive operations?
Less downtime
Most issues are resolved before they affect the business.
You know what’s happening
You get notifications and reports, not just an invoice.
Peace of mind at night and at weekends
Your systems are watched by a team that works around the clock.
How we start proactive operations
Onboarding
We get to know your environment, systems and their importance to the business.
Monitoring setup
We configure monitoring, alerts and escalation procedures.
24/7 operations
We monitor, respond to incidents and keep you informed.
Reviews
We regularly discuss results and improve the environment.
Skaylink Group experience
The Skaylink Group provides managed cloud services with 24/7 operations for on-premises, public and private cloud environments. Group companies in Germany run critical systems for large European enterprises.
In Lithuania your environment is looked after by the local Skaylink team, in English or Lithuanian.
Let us watch your cloud environment around the clock – you focus on your business.
Get a consultationQuestions our clients ask
Is 24/7 support available to everyone?
24/7 support is provided to clients with an operations contract. If you are not a client yet, please contact our sales team.
How are proactive operations different from regular support?
Regular support reacts when the client reports an issue. Proactive operations spot and resolve issues early and report them to you.
Which environments do you support?
AWS, Microsoft Azure, private cloud and hybrid environments where some systems run on your own servers.
Can we start with one system?
Yes. We can start with your most critical system and expand later.
How is the SLA defined?
Response and resolution times are agreed based on how critical each system is and are set out in the contract.
Related services
Often ordered together – one team, one contract.
Let’s Discuss Your Cloud Operations
Tell us which systems need looking after – we will propose an operations model and SLA.
- You write to usA few sentences about your situation are enough.
- A 30-min callWe discuss your goals and current setup.
- A clear proposalYou get a plan, timeline and price.
inDonatas ZaveckasSkaylink Lithuania+370 5 203 4385 · sales@skaylink.ltin Follow Donatas on LinkedIn