24/7 IT Support (Service Desk)
For clients with an IT support contract: Service Desk, remote support and on-site engineers in Vilnius, Kaunas, Klaipėda, Šiauliai and across Lithuania.
- A Vodafone Group company
- 20 years in Lithuania
- Reply within 1 business day
A Vodafone Group company, 20 years in LithuaniaWhen a laptop stops working, email is down or a printer fails, your people need fast help, not a search for whom to call.
The Skaylink Service Desk is one place for all IT requests. You can log a ticket in the Service Desk, by phone or by email, and our remote engineers usually resolve the issue remotely. If needed, an on-site engineer comes to you.
Contract clients get 24/7 support for critical incidents. Every request is logged, so you can see what was done and when.
What IT support and Service Desk include
Service Desk system
Requests are logged and tracked in one place – you see their status.
Phone and email
Contact us the way you prefer, and the request is still logged.
Remote support
Remote engineers connect to the device and fix the issue without a visit.
On-site engineers
On-site engineers in Vilnius, Kaunas, Klaipėda, Šiauliai and other cities.
Priorities and SLA
Critical incidents come first, within the times set in the contract.
Reports
You regularly see request volumes, topics and resolution times.
Why choose Skaylink IT support?
Fast response
Most requests are resolved remotely on the same day.
Local team
On-site and remote engineers across Lithuania.
One point of contact
One Service Desk for all IT issues instead of several suppliers.
How we handle IT requests
Request
You log a ticket in the Service Desk, by phone or by email.
Triage
We set the priority and assign the responsible engineer.
Resolution
We fix the issue remotely or come on site.
Confirmation
We close the ticket only after you confirm everything works.
Vodafone and Skaylink Group experience
The Vodafone Group provides managed IT services to business customers in many European countries, and the Skaylink Group runs 24/7 operations for both on-premises and cloud environments.
In Lithuania you are supported by the local Skaylink team – on-site, remote and service engineers.
Not a client yet? Let’s discuss IT support for your company – sales +370 5 203 4385.
Get a consultationAnswers to common questions
Pick a question to see the answer right away.
Is 24/7 IT support available to everyone?
24/7 IT support is provided to clients with an IT support contract. If you are not a client yet, call our sales team on +370 5 203 4385.
Didn’t find your answer? Write to us or call +370 5 203 4385
How do we log a request?
Existing clients log requests in the Service Desk, by phone or by email.
Didn’t find your answer? Write to us or call +370 5 203 4385
Do you come on site?
Yes. On-site engineers work in Vilnius, Kaunas, Klaipėda and Šiauliai, and we travel to Panevėžys and other cities as needed.
Didn’t find your answer? Write to us or call +370 5 203 4385
How long does it take to resolve an issue?
It depends on priority and complexity. Response and resolution times are set in the contract.
Didn’t find your answer? Write to us or call +370 5 203 4385
Can we buy remote support only?
Yes. We tailor the support model to your needs – from remote support to full IT management.
Didn’t find your answer? Write to us or call +370 5 203 4385
Related services
Often ordered together – one team, one contract.
Let’s Discuss IT Support for Your Company
Tell us about your headcount and IT environment – we will propose a support model and SLA.
- You write to usA few sentences about your situation are enough.
- A 30-min callWe discuss your goals and current setup.
- A clear proposalYou get a plan, timeline and price.
inDonatas ZaveckasSkaylink Lithuania+370 5 203 4385 · sales@skaylink.ltin Follow Donatas on LinkedIn