Frequently asked questions

Skaylink is an IT and Cloud service provider for businesses in Lithuania and part of the Vodafone Group. We have been providing services in Lithuania for 20 years. Our team here has more than 100 specialists, backed by more than 550 Skaylink Group Cloud and security experts across Europe. In 2021 Skaylink acquired UAB “BTT Group”, which is why some customers still know us as BTT or BTT Cloud, and in December 2025 Skaylink became part of the Vodafone Group.

We provide managed AWS and Azure Cloud services, DevOps solutions (managed Azure DevOps, GitLab-as-a-Service), modern workplace management, cybersecurity services and IT equipment for business. We deliver these services ourselves or with partners, so you can entrust your entire IT estate to a single partner in Lithuania.

Skaylink has more than 100 IT and Cloud specialists in Lithuania, with offices in Vilnius, Kaunas, Klaipėda and Šiauliai, and the full experience of the Skaylink Group behind them. We support 12,000+ workstations and 960+ servers, 76% of our customers have worked with us for more than three years, and our Service Desk resolves 98% of requests within SLA.

We hold the highest partnership levels with the leading vendors: AWS Premier Tier Services Partner and AWS MSP, Microsoft Solutions Partner (Infrastructure, Modern Work, Security, Digital & App Innovation, Data & AI), Lenovo Platinum – the only Lenovo 360 partner in the Baltics, official Apple business partner, Sophos Platinum and Dell Technologies Gold partner. Skaylink is also an authorised Anthropic reseller (Claude via Amazon Bedrock).

Yes. Skaylink has offices in Lithuania in Vilnius (Laisvės pr. 53E), Kaunas (Jonavos g. 60C), Klaipėda (Taikos pr. 52C) and Šiauliai (Pramonės g. 2C), and our Onsite engineers serve customers in Panevėžys and other regions on site. Our engineers reach customers quickly anywhere in Lithuania, and we deliver IT and Cloud services remotely worldwide. Skaylink Group also has offices in Germany, Denmark, Romania and Brazil. Support is available 24/7: +370 5 203 4380, servisas [at] skaylink.lt.

Yes. We deliver cloud management, backup and DevOps remotely from the EU, with working hours that overlap with the UK and continental Europe and morning overlap with the US East Coast. You get Vodafone Group standards at Baltic delivery rates.

Skaylink provides managed cloud services for AWS and Azure, managed DevOps, managed IT services and cybersecurity. We plan, build, run and modernize your infrastructure, from on-site workplace support in Lithuania to 24/7 cloud management across Europe.

Yes. Skaylink is a Vodafone Group company – it became part of Vodafone Group in December 2025. Our Lithuanian team has been serving businesses in Lithuania for 20 years.

Yes. Our engineers work in English and Lithuanian, both on-site and remotely, from offices in Vilnius, Kaunas, Klaipėda and Šiauliai. Support is available 24/7 at +370 5 203 4380 or service [at] skaylink.lt.

We deliver from the EU under GDPR. For example, BTT Vault backups are stored at the Equinix data center in Frankfurt.

Book a 30-minute call with an engineer, or request a free Cloud Check-Up worth €3,000 if you already run AWS or Azure. It uses read-only access and does not disrupt your work.

Skaylink is owned by Vodafone Group Plc, whose shares are listed on the London Stock Exchange and Nasdaq. The Group publishes audited financial results and follows the governance rules for listed companies, so clients can verify their partner's financial stability themselves.

The team, contacts and contracts stay the same. In addition, clients can use Vodafone connectivity solutions and the wider expertise of the group.

Our team has been serving businesses in Lithuania for 20 years, with offices in Vilnius, Kaunas, Klaipėda and Šiauliai.

Yes. The Skaylink group serves clients across Europe, and our Baltic team delivers cloud, DevOps, backup and security services remotely to companies in the UK, the Nordics and the rest of the EU, in English.

AWS (Premier Tier Services Partner), Microsoft (Solutions Partner; the Skaylink group is an Azure Expert MSP), Lenovo (Platinum partner), Apple (official Apple Business Partner in the Baltics), Dell Technologies (Gold partner) and Sophos.

Skaylink (UAB BTT Group) is a Vodafone Group IT, Cloud and DevOps services company that has been working in Lithuania for 20 years. More than 100 of our technology specialists work in Vilnius, Kaunas, Klaipėda, Šiauliai and Panevėžys, supported by Skaylink group experts across Europe.

We provide managed Cloud (Azure, AWS) and DevOps services, IT infrastructure and workplace management, cybersecurity solutions, and Lenovo and Apple hardware for business. What we don’t provide ourselves, we deliver with trusted partners – we always find a solution.

We are a Microsoft Solutions Partner, an AWS Advanced and AWS Premier Tier partner, Lenovo 360 Platinum (the only one in the Baltics), Sophos Platinum, Veeam Gold and an Apple Business Partner. We hold ISO 27001, ISO 9001 and PCI-DSS certifications, and at group level, 5 validated AWS competencies.

We have offices in Vilnius, Kaunas, Klaipėda and Šiauliai, and in Panevėžys our Onsite engineers serve clients on-site. Remote IT support is available 24/7.

We reply to inquiries within one business day. You can book a 30-minute call with an IT expert and leave with a concrete action plan. For urgent issues, call our 24/7 IT support line: +370 5 203 4380.

The price of managed IT and Cloud services depends on your infrastructure, systems, the scope of services and your business needs, so every case and every customer is unique. Once we receive your enquiry, we will assess your situation free of charge and prepare a detailed proposal. You can start with a free consultation.

We are ready to start whenever you are – get in touch in whatever way suits you best: call our sales team on +370 5 203 4385, email sales [at] skaylink.lt or fill in the contact form. A few sentences about your IT or Cloud needs are enough – we will get back to you as soon as possible and discuss together where to begin.

Yes. You can choose a free 30-minute consultation with an IT or Cloud expert, a free Cloud Check-Up (600+ checks of your AWS and Azure environment that show where you are overpaying), a free initial NIS2 (TIS2 in Lithuania) assessment (10 questions, about 5 minutes) or a BTT Shield assessment – you will see what attackers can see about your company.

Start with a 30-minute call: tell us what is causing you the most trouble right now, and Skaylink specialists will advise you on where it makes sense to begin. You don't need to know the specific service in advance.

Yes, we also work with public sector organisations. We discuss the details individually.

Yes. Our engineers support clients in English and Lithuanian. Call +370 5 203 4380 or email service [at] skaylink.lt – support is available 24/7.

We reply to new inquiries within one business day. For urgent incidents, use the 24/7 support line.

Yes. We have offices in Kaunas, Klaipėda and Šiauliai, and our engineers can be on site quickly anywhere in Lithuania, including Panevėžys. Remotely, we support clients worldwide.

Yes. We deliver cloud, DevOps, backup and security services remotely from the EU, in English, with working hours that overlap with the UK and the rest of Europe. Use the form, call +44 20 3807 5777 from the UK or +370 5 203 4380 from other countries, or email service [at] skaylink.lt.

Through the Service Desk portal at sd.skaylink.lt – it is available around the clock, your request is assigned immediately and you can check its status at any time. You can also email the Service Desk or, in urgent cases, call +370 5 203 4380.

By its impact on your operations. Critical – all work has stopped; high – an important system is down with no workaround; medium – something isn't working, but you can still work; low – it barely affects day-to-day work. If needed, we will agree the priority together.

What is happening, what error message is shown, and who is affected and where. A screenshot helps a lot. In the portal, your contact details are filled in automatically.

Response and resolution times (SLA) are set out in each customer's contract, and we stick to them. As standard, we respond within 4 hours, resolve an incident or apply a workaround within 8 hours, and fulfil service requests within 3 business days. Times are counted from when the request is logged, and our Service Desk resolves 98% of requests within SLA.

Yes. We resolve most issues remotely, and when someone needs to be on site, an onsite engineer comes to you. We have offices in Vilnius, Kaunas, Klaipėda and Šiauliai, and we come to Panevėžys and other Lithuanian cities as needed.

A Service Manager is a dedicated person who is in daily contact with you, knows your infrastructure and priorities in depth, gives advice, proactively tells you about opportunities, prepares reports and reviews work with you. They stand in for an IT department if you don't have one, or work alongside your IT team. We handle customers' challenges on a one-stop-shop basis, while technical requests go to the Service Desk.

Only a person authorised by your organisation, by email to our sales team. We set up a workstation for a new employee within 3 business days, and equipment is delivered within 5–10 business days. We prepare every computer to your company's standard – even if you only buy the hardware from us.

Don't click any links and don't reply – forward the email to the Service Desk as a security incident. Never share your password with anyone, even if they ask on behalf of IT.

We connect to your computer remotely only with your consent and only through authorised methods agreed by both sides, for example TeamViewer or ScreenConnect, whose links are at the top of the skaylink.lt website. Never give access to your computer or other equipment to anyone whose identity you are not sure of, even if they claim to be from Skaylink. If in doubt, call +370 5 203 4380.

In the website's online shop you can pay via the EveryPay payment system or by bank transfer – bank transfers must be paid within 5 business days. All terms are set out in the E-commerce Terms and Conditions.

We deliver products by courier throughout Lithuania. You can collect from a Skaylink office by arranging a time in advance. Lead times for larger orders and custom configurations are stated in the quote.

Return and exchange conditions, deadlines and the withdrawal form are described in the Returns and Exchange Policy. Before returning a computer, phone or other device, delete your data from it.

Yes. We agree payment terms – deferred payment or payment in instalments – individually with each customer and include them in the agreement.

Yes. The data center where client data is stored runs on 100% electricity from renewable sources, which helps our clients reduce the environmental impact of their IT.

We deliver services on computer equipment that meets EU Ecolabel, Nordic Swan, Blue Angel or equivalent standards.

Together with Lenovo, we offer to buy back your equipment after 3 years and recycle it responsibly, following all environmental requirements.

We support the Lithuanian triathlon cup and the BTT triathlon team, where children and young people start their sports careers, as well as sports and community events in Kaišiadorys. We also run our own Skaylink Racing Team.

Skaylink provides IT infrastructure support and management, network support, workstation management, IT equipment supply (Lenovo, Apple, Dell, Microsoft Surface), IT audits and maturity assessments, Microsoft 365 solutions, AI transformation and training, and Cloud experts on demand.

IT outsourcing means an external partner supports and manages your IT infrastructure instead of an in-house IT department. It suits companies that want to focus their internal resources on business goals.

Yes. Skaylink supplies Lenovo, Apple, Dell and Microsoft Surface equipment for business and supports workstations and software.

No, unless you want them to. Most often we take over day-to-day operations and on-call duty so your IT team can focus on projects that create value for the business.

It depends on your current IT environment. After an inventory or a small IT audit, companies often cut their IT infrastructure costs by 20–30%.

Yes. For customers with an IT support contract, we provide support 24/7/365 – including weekends and public holidays. In urgent cases call +370 5 203 4380; otherwise log a request at sd.skaylink.lt. The scope of services and response times are defined in a flexible SLA. New customer onboarding takes place on business days. If you are not yet a customer, call our sales team on +370 5 203 4385.

Yes. We tailor the support model to your needs – from remote support to full IT support.

An SLA sets out clearly which services you receive, when you receive them and what they are worth. Skaylink offers flexible SLA options tailored to each customer's needs.

It is the continuous monitoring, management and updating of servers, networks, backups, workstations and other IT systems. Skaylink provides it as an outsourced service, so your company doesn't need to maintain a full IT department.

Application hosting, Cloud and on-premises data storage, backup management, hardware supply, IT change planning, business continuity, system security and proactive monitoring, workstation support, and migration to private or public Cloud.

An outsourced IT department lets you reduce server maintenance and infrastructure costs, get a full range of expertise in one place and lower your risk.

Skaylink's technical team has delivered more than 3,500 complex IT infrastructure support, management and development projects, and resolves more than 8,000 customer requests a month (more than 1,800 a week), 98% of them within SLA.

Yes. We can take over all of your IT or just part of it, for example servers, monitoring or holiday cover. Most importantly, your IT person gets the backing of a whole team: networking, security, Cloud and other expertise that one person simply cannot cover alone.

It is the ongoing administration and monitoring of local (LAN), virtual (VPN) and wireless (Wi-Fi) networks, equipment updates and fault prevention.

Large companies often have their own team of network administrators. If you don't, you can entrust network administration and support to Skaylink specialists.

Network equipment installation and configuration, engineering solutions and support, network migration and management, modernisation, onsite and remote support, and network management and analytics.

Yes, Skaylink technicians manage and support customers' local (LAN), virtual (VPN) and wireless (Wi-Fi) networks in Lithuania.

Skaylink network administrators monitor the network daily, analyse load statistics and give proactive recommendations for optimising the network to prevent faults.

Yes. We connect offices with secure VPN links and manage them centrally.

We choose based on your needs and budget – we work with networking and security equipment from the leading manufacturers.

Yes. We adapt to the construction stages and work to the design provided, or prepare our own.

As-built documentation, diagrams, cable test reports, an equipment list and access to the systems.

Yes. After an inspection, we assess their condition and propose a maintenance plan.

It depends on the size of the site and the systems. After a free site survey, we provide a cost estimate.

We help you plan camera positions, recording retention periods and access rights; your company remains the data controller.

Yes. The warranty covers the work carried out and the equipment installed, and its terms are stated in the contract.

Yes. You can view camera feeds, access rights and alerts on your phone or computer, and Skaylink configures the access securely.

Yes. We review the design and cost estimate, assess the proposed solutions and offer an alternative – often cheaper or more reliable.

Yes. We implement automation and metrics monitoring for transport, logistics, energy and manufacturing companies – from sensors to the data platform.

Proactive onsite and remote support for workstations and peripherals, workstation setup for new employees, fast fault handling, software configuration and consultations with a dedicated Service Manager.

Skaylink inventories and manages your software, orders and renews licences, and tracks unused software so you can cut costs.

Yes. Mobile device management covers enrolment and configuration, protection of company data, remote management and locking, as well as Apple Business Manager and Android Enterprise solutions.

Yes. Skaylink deploys and configures Microsoft 365 apps (Teams, SharePoint, Outlook, OneDrive) and trains your team to use them. Skaylink Group is a Microsoft Azure Expert MSP partner and the first FastTrack partner in Europe.

Skaylink currently supports and manages more than 12,000 workstations in Lithuania and the Baltics, including desktops, laptops and peripheral devices.

For businesses with up to 300 users, there are the Business Basic, Business Standard and Business Premium plans; for larger organisations, Office 365 E3, Microsoft 365 E3 and E5. A free consultation will help you choose the right plan.

Business Standard is designed for most everyday teams. Business Premium is for teams working with sensitive data; it additionally includes Intune, Azure Information Protection and threat protection.

Skaylink works out which licences your team really needs, migrates your accounts, email and files, and stays reachable by phone afterwards. Licences, billing administration and day-to-day support – all in one place.

Yes, you can try Microsoft 365 before you buy. We will help you activate a trial and evaluate it with your team – book a free consultation to discuss the terms.

Yes. Skaylink helps migrate information from your previous storage systems, ensures your new Microsoft 365 environment runs smoothly and provides training.

The price depends on the plan and the number of users. Book a free consultation and Skaylink will give you an exact price.

Skaylink Group is a Microsoft Azure Expert MSP partner with Microsoft-validated Azure specialisations and, at group level, the first FastTrack partner in Europe. Skaylink Group employs 50+ Microsoft 365 architects and 100+ Cloud architects, so we deliver Microsoft 365 and Azure projects with certified specialists.

An IT audit and efficiency and maturity assessment (ITEA) helps determine whether your IT department, its operations and processes are efficient and in line with good practice and the specifics of your business. It establishes your current (As-Is) and target (To-Be) IT maturity levels.

Skaylink's ITEA methodology is based on the IT Capability Maturity Framework developed by the Innovation Value Institute, COBIT, and more than 15 years of Skaylink's hands-on experience.

In three stages: analysis and assessment (infrastructure, processes, internal documents), interviews with representatives of IT and other strategic departments, and recommendations and strategy with a detailed audit report.

IT managers and directors, growing companies in Lithuania, and companies considering handing their IT function over to an external partner (IT outsourcing).

The report gives a list of specific tasks and solutions to help you reach the IT maturity and efficiency level you want, including steps to optimise IT costs.

Yes. After an IT inventory or audit, IT infrastructure costs often fall by 20–30%. The audit report sets out specific steps to optimise IT costs, while the final result depends on your company's infrastructure.

Our consultants talk to your IT team and to representatives of other key business areas, so the result reflects how the business itself sees IT.

Yes, it's a good starting point. The assessment shows what works, what doesn't and which services you really need, so you can compare IT outsourcing proposals objectively.

Anything from setting up IT for a single office to upgrading a whole company's infrastructure or migrating it to the Cloud.

Yes. After a needs analysis, we give you the scope, price and timeline.

Yes. We can prepare the plan and architecture, and your team implements it.

We can take over support under an IT support contract, or hand everything over to your team with documentation.

Managers and employees who want to use ChatGPT, Microsoft Copilot and other AI tools safely and effectively in their daily work.

Yes. We choose examples and hands-on exercises based on your processes and the tools you use.

Yes. We explain what data can and cannot be shared with AI tools, and how to set rules for AI use in your company policies.

Tell us how many people and which teams will take part – we will propose a programme, duration and format.

Skaylink covers the full Cloud services lifecycle for businesses: Cloud platform selection and planning, AWS and Azure migration, 24/7 Cloud management (managed Cloud), and cost and security optimisation. We also offer private Cloud and Cloud hosting, hybrid and multi-cloud strategy implementation, and managed DevOps services.

It depends on your existing systems, licences, applications, integrations and your team's skills. If you use a lot of Microsoft solutions, Azure is often a good fit; otherwise AWS or multi-cloud. Skaylink is both an AWS and a Microsoft partner, so our recommendations are objective – based on your needs, not on a single vendor. In a 30-minute call we will discuss where to start.

The price depends on the platform you choose, the volume of resources and how much of the management we take over. After modernising the architecture and optimising resources, customers' monthly AWS and Azure spend often drops by around 30%. You can start with a free Cloud Check-Up worth €3,000, which will show where you are overpaying.

Yes, if the Cloud environment is properly designed and managed. Skaylink builds environments with controlled security and access (Cloud Landing Zone), manages data security in the Cloud and has already saved customers more than €5 million by eliminating cybersecurity and data leakage risks.

Start with a 30-minute call: we’ll find out what stage you’re at and advise on what to do first – plan, build, manage or modernise your Cloud environment. If you already use AWS or Azure, a free Cloud Check-Up with read-only access will show your optimisation and security opportunities without disrupting your operations.

For example, “Lindner Hotels” cut its IT operating costs by 25% and has had no major incidents in 3 years. Technology company “Unipark” delivers new features to its customers 800% faster and has reduced its Azure costs, while “BMW Group” runs its regulated systems in Azure in full compliance with all requirements.

Cloud migration means moving a company’s servers, applications and data from its own server room or data centre to a cloud platform such as AWS or Microsoft Azure. A well-planned Cloud migration gives your business flexibility and security, and lets you pay only for the resources you actually use.

A Lift-and-Shift move on its own usually brings no financial benefit. However, with the right cloud services and configurations, monthly bills typically fall by up to 30%. After an architecture update, customers’ AWS / Azure costs drop by around 30%.

A Skaylink cloud migration runs in 5 stages: assessment, planning (choosing the platform and strategy), testing, migration and post-migration recommendations. At every step we run tests and process simulations to make sure the move goes smoothly.

Yes – we build cloud-native security tools in from the infrastructure design stage, and before migrating we test every configuration in a test environment. We design your Cloud environment with regulatory requirements in mind, and after the migration we can look after it 24/7.

We move most systems with a short cutover window outside business hours. For critical systems we plan parallel running.

Start with a 30-minute call – afterwards you’ll have a concrete action plan for your Cloud migration, and we reply within one business day. If some of your systems already run in the cloud, take advantage of the free Cloud Check-Up worth €3,000 (read-only access).

Not always. Some systems are better suited to a private Cloud or on-premises servers. We assess this in the first stage and recommend only what makes financial sense.

We set up tagging, budget alerts and FinOps practices from day one, and while managing your environment we provide regular optimisation recommendations.

The cost of an Azure migration depends on the number of servers, applications and integrations, and on the volume of data. After assessing your infrastructure, we prepare a plan with specific migration methods, expected costs and timelines. After an architecture update, customers’ monthly Azure costs fall by around 30%, and Skaylink and Microsoft may cover part of the cost of a pilot project.

Azure migration follows three stages based on the Microsoft Cloud Adoption Framework (CAF): strategy and assessment, planning with Azure environment preparation and testing, and then the move itself. We migrate servers using a manual or automated Lift-and-Shift approach, and after the migration we give you recommendations on how to get more value from Azure.

Before the migration we prepare and test the Azure environment with all its configurations, and we run thorough tests at every step. This ensures a smooth “go-live” and reduces the risk of downtime. We have already moved more than 350 companies to Azure, so we know the typical obstacles in advance.

Yes. If you’re unsure whether Azure suits your infrastructure, we start with a pilot Azure project. Skaylink and Microsoft may cover part of its cost – we’ll discuss the terms in a 30-minute call.

Migrating to Azure means moving your servers, applications and data (your IT infrastructure) to the Microsoft cloud. Migrating to Microsoft 365 covers workplace tools – email, SharePoint and Teams. If you’re planning both steps, Skaylink plans them together so your business keeps running without interruption.

After an Azure migration, the Skaylink CloudOps team can take over environment management and day-to-day operations – more than 100 specialists in Lithuania and 550+ Cloud experts across the Skaylink group, with 24/7 support. Skaylink is part of the Vodafone Group and has been providing services in Lithuania for 20 years.

In some cases, Microsoft partner programmes cover part of the assessment or migration costs. We check your eligibility during the call.

It depends on the number of systems and integrations being moved and on the volume of data. After the assessment we provide a migration plan with a specific schedule and expected costs, so you know the timelines before anything is moved.

CAF is Microsoft’s proven methodology for cloud adoption. Our Azure migration services follow its stages – strategy and assessment, planning and readiness, migration and management – so your environment is secure and well designed from day one.

With the right AWS services and configurations, monthly bills typically fall by up to 30%. Based on our hands-on experience with customers, if you agree to make the necessary changes to your system architecture, an AWS migration can save your business up to 30% of monthly costs. We provide an exact estimate after analysing your infrastructure.

AWS migration follows the AWS Cloud Adoption Framework (CAF): assessment and change modelling, alignment, planning and testing of the AWS environment, and then the move. We migrate servers using a manual or automated Lift-and-Shift approach, testing at every step, and provide recommendations after the migration.

When migrating to AWS, we take care of security and compliance requirements (e.g. GDPR, PCI DSS) and set up a backup and data recovery policy. We build in cloud-native security tools from the design stage, so your data in the AWS cloud is protected from day one.

AWS invests in promising start-ups and new customers, so it is possible to have a €0 monthly bill for AWS resources or for trying out services (PoC). Skaylink checks whether your company meets the criteria and helps you prepare for your migration to AWS.

Lift-and-Shift is one way of migrating to AWS, where servers are moved without changing the application code. A full AWS migration also covers choosing AWS services, cost optimisation, security and, where relevant, application modernisation (containerisation). Skaylink helps you choose the approach that best suits your business.

It is an AWS programme that divides migration into assessment, readiness and migration stages. For eligible projects, AWS may cover part of the costs – we check eligibility during the call.

The price depends on the number of servers and applications and on the volume of data. After the assessment you receive a migration plan with expected costs and timelines. New customers and start-ups may be eligible for AWS funding that covers part of the costs.

It is an AWS methodology for planning and implementing cloud adoption. Our AWS migration services follow its stages – assessment, alignment and planning, launch and scale – and we run tests at every step.

Four stages: a preliminary assessment, a migration plan and a trial migration with a pilot group of users, migration of Exchange Online, SharePoint and Teams, and support with user training.

Based on your existing IT infrastructure, user needs and data volume, Skaylink determines the optimal scenario – a full or a hybrid migration.

The migration is planned so that work is not interrupted: before the full move, a trial migration is carried out with a pilot group.

We move email to Exchange Online and documents to SharePoint Online, configure Microsoft Teams for collaboration and set up security policies.

Yes. After the migration, Skaylink provides technical support and user training so your team quickly gets up to speed in the new environment.

Employees can work from anywhere with access to their email, documents and calendars; Azure lets you scale resources up or down flexibly as your business needs change.

Yes. We move email, calendars, files and shared folders from Google Workspace, Exchange or file servers, while your employees keep working without interruption.

It depends on the number of users and the volume of data, your existing systems, and whether additional security settings and training are needed. We provide an exact quote after a short assessment.

Managed Cloud services are a model in which an external partner takes over the day-to-day management of your AWS, Azure or private Cloud. The Skaylink CloudOps team handles 24/7 Cloud monitoring, incident management, backups, updates, security and cost optimisation, so your IT team can focus on business projects.

AWS and Azure management covers performance and availability monitoring, alerting and escalation procedures, fault diagnostics, SLA-based incident management, OS and platform updates, and backups and data recovery. We also manage access, identity management, network security, and your AWS or Azure accounts, billing and payments.

For an in-house team, 24/7 Cloud management requires constantly updated AWS and Azure skills, on-call rotas and time. With managed Cloud services, these tasks are taken over by certified Skaylink experts in Lithuania, while your IT team can focus on strategic matters. Many companies choose a mix: the in-house team is responsible for business systems, and Skaylink for Cloud infrastructure operations.

Yes. We continuously monitor your AWS and Azure environments and identify unused or duplicated resources, so your monthly Cloud bill often goes down. The exact impact depends on your environment and how it is used.

Yes. We manage AWS, Azure and private Cloud environments, as well as multi-cloud hybrids of them. Skaylink is an AWS Premier Tier partner and the Skaylink group is an Azure Expert MSP partner, so we manage both platforms in line with best practice.

Get in touch whichever way suits you: call our sales team on +370 5 203 4385, email sales [at] skaylink.lt or fill in the form on this page and tell us which Cloud platforms you use. Skaylink experts will discuss your AWS, Azure or private Cloud environment and prepare a managed Cloud services proposal.

We let you know about planned work, risks and cost changes in advance – not only when something breaks.

Yes. We manage AWS, Azure and private Cloud under a single contract and a single SLA.

Azure management is a service in which the Skaylink CloudOps team takes over the day-to-day administration of your Microsoft Azure environment: monitoring, incidents, backups, updates and security. Managed Azure services are provided to businesses in Lithuania, and Skaylink, part of the Vodafone Group, has been providing services in Lithuania for 20 years.

Migration and architecture is a project in which your systems are moved to Azure (see Azure services for business). Azure management starts after that: ongoing 24/7 Azure support, optimisation and security management in line with the Azure Well-Architected Framework.

Yes. Skaylink is one of the first Microsoft FastTrack partners in Europe, with 100+ Cloud architects and 50+ Microsoft 365 architects across the group. We have already moved more than 350 companies in Lithuania and the Baltics to Azure. We hold Microsoft partner status in practically every area that requires MPN competencies.

The cost of Azure administration depends on the size of your environment, the services you need and the SLA level, so each proposal is prepared individually. You can start with a free Cloud Check-Up worth €3,000 – with read-only access, we’ll assess your Azure environment.

We continuously monitor your Azure resources and identify unused or duplicated resources. After an architecture update, customers’ monthly Azure costs fall by around 30% on average.

Yes. Azure security management covers SSL certificates, auditing, identity and access management, data encryption and network protection. We apply more than 600 best-practice measures for security and availability.

Yes. Skaylink provides Microsoft Azure managed services to businesses in Lithuania and the Baltics. We are a Vodafone Group company with 20 years of IT experience. Our Azure expert team in Vilnius is available 24/7.

Yes. Azure environments are monitored 24/7 – performance metrics, availability alerts and escalation procedures – and incidents are resolved according to the agreed SLA.

Yes. We start by assessing your Azure environment, agree on a handover plan and gradually take over monitoring, access, backups and documentation so your systems keep running without interruption.

Yes. We look after both Azure and on-premises or private Cloud servers, so your entire infrastructure can be managed by one team under one contract.

It is a model in which Skaylink takes over the day-to-day administration of your AWS infrastructure: 24/7 monitoring, SLA-based incident management, backups, OS updates and security. AWS management for businesses is provided in Lithuania – Skaylink, part of the Vodafone Group, has been providing services in Lithuania for 20 years.

Yes. The Skaylink group is an AWS Premier Tier Services Partner, an AWS Advanced and AWS DevOps Advanced Tier Services Partner, and holds the AWS Security Competency. The Skaylink group has 5 validated AWS competencies, and in Lithuania Skaylink has been an official AWS partner since 2020.

AWS management is provided for a fixed monthly fee, set according to the scope of resources, the SLA level and the services you choose. We provide a tailored proposal within one business day.

We continuously monitor your AWS resources and identify unused or duplicated resources. After an architecture update, customers’ monthly AWS costs fall by around 30% on average.

Yes. AWS security management covers IAM identity and access management, data encryption, SSL certificates, audit tools and network security. We check your environment against more than 600 AWS security best-practice measures.

Yes. Skaylink has been providing Amazon Web Services managed services to businesses in Lithuania and the Baltics since 2020. We are a Vodafone Group company with 20 years of IT experience. Our AWS expert team in Vilnius is available 24/7. The Skaylink group serves 1,000+ customers.

AWS migration is a one-off project in which your systems are moved to AWS (see AWS services for business). AWS management is ongoing 24/7 AWS support after go-live: monitoring, incidents, updates and cost optimisation.

Yes. We start by assessing your AWS environment, agree on a handover plan and gradually take over monitoring, access, backups and documentation so your systems keep running without interruption.

Yes. We manage multi-account environments through AWS Organizations: shared security rules, centralised logging and clear cost allocation.

A cloud audit is an assessment of your AWS or Azure environment against best practice. Cloud Check-Up includes more than 600 checks based on AWS Well-Architected principles: costs, unused resources, security gaps and compliance (ISO 27000, NIST, HIPAA, PCI). You receive a report with a concrete action plan.

Yes – Cloud Check-Up is a free cloud review worth €3,000. It shows you where you’re overpaying and where security risks lie, and you decide on any next steps yourself.

Only read-only access is needed – we cannot change anything in your environment, and your systems run as normal. Before we start, we sign a non-disclosure agreement (NDA), and access is revoked once the report has been delivered.

Yes, we carry out the free cloud audit in both AWS and Microsoft Azure environments. Skaylink is an AWS Premier Tier and AWS Advanced partner and a Microsoft Solutions Partner.

You’ll receive a report showing how much of your resources you actually use, what you can get rid of, which security and compliance gaps were found and how to reduce costs. You can implement the recommendations yourself or entrust them to Skaylink CloudOps and DevOps experts – nothing is implemented without your approval.

A cloud audit (Cloud Check-Up) is a free initial review of your AWS and Azure environment: costs, security and compliance. Cloud cost optimisation is the follow-up work, in which the recommendations are implemented and costs are reduced. For most customers, the logical first step is the free cloud audit.

Cloud Check-Up takes 3 days. All you need to do is grant read-only access to your AWS or Azure environment, and we present the results and recommendations in a report.

It depends on your environment. The report shows unused and oversized resources, and Reserved Instances alone can save up to 75% compared with on-demand pricing for suitable workloads.

The most common reasons are unused or oversized resources (cloud waste), the wrong pricing model (pay-as-you-go instead of Reserved Instances), unoptimised databases, excessive data transfer charges and test environments that were never switched off. A Skaylink cloud cost audit identifies all of these issues within one week.

Optimising your AWS or Azure environment often reduces monthly cloud costs by 20–40%. The exact amount depends on the current state of your infrastructure and the cloud model you use; the biggest savings usually come from moving from pay-as-you-go to Reserved Instances or Savings Plans. Typically, the largest savings come from: around 30% by applying reservations to always-on systems, around 25% by right-sizing servers and around 15% by removing unused resources. A free Cloud Check-Up shows this most accurately.

Reserved Instances (AWS) and Azure Reservations let you commit in advance to using specific resources for 1–3 years in exchange for a price 30–72% lower than pay-as-you-go. Savings Plans are a more flexible option that lets you save regardless of the specific resource type. Skaylink helps you choose the best model for your usage profile.

FinOps is an ongoing cloud cost management process in which IT and finance teams work together to monitor, plan and optimise AWS or Azure spending. Skaylink starts with a cloud cost audit, implements the optimisation and, if you wish, sets up continuous monitoring. A full FinOps process is usually implemented within 1–2 months.

No – done properly, optimisation improves both costs and performance. Skaylink’s optimisation process always maintains or improves SLAs, stability and security levels. We configure auto-scaling so the system adjusts to the load automatically – you pay less during quiet periods, and the system scales out automatically at peak times.

The initial cloud cost audit takes 1–2 weeks. Implementing specific optimisations (rightsizing, Reserved Instances, auto-scaling) takes 2–4 weeks. Full implementation of a FinOps process with continuous monitoring takes 1–2 months. Contact Skaylink – we provide an initial assessment within one business day.

We carry out cloud cost and performance optimisation in both Microsoft Azure and AWS environments – Skaylink is an official partner of both platforms. If you only use AWS, you’ll find more information on the “AWS cost optimisation” page. As a first step, you can order a free Cloud Check-Up to see where you’re overpaying.

If you buy AWS through Skaylink, the AWS cost optimisation report is free, regardless of how much you spend. If you buy AWS directly from Amazon or through another partner, the report costs €2,000. Transferring your AWS account to Skaylink is free – and then the report is free too.

No. AWS cost optimisation is carried out without sacrificing performance, stability or security – the first step is removing unused or oversized resources and poorly chosen services. All changes are implemented only after your approval.

Yes. Once you receive the AWS cost report, your own team can implement the recommendations. If you prefer, the Skaylink AWS team can implement them and continue to maintain your environment for an additional fee – the price depends on the scope and is charged as a monthly partnership.

A private cloud is dedicated IT infrastructure used exclusively by your organisation. Unlike a public cloud (AWS, Azure, Google Cloud), where resources are shared between many customers, private cloud servers, networking and storage are used only by your company. This ensures a higher level of security, better control over your data and compliance with GDPR and ISO 27001 requirements – which is why businesses handling sensitive data often choose a private cloud.

Traditional server hosting means your applications are hosted on a single physical server. Cloud hosting uses virtual infrastructure – resources can be scaled up or down quickly as needed, with high availability (SLA 99.9%+) and automated backup management. Skaylink cloud hosting runs in data centres in Lithuania.

Yes. Skaylink uses ISO 9001, ISO 20000 and ISO 27001 certified data centres, two of which hold Tier III Facility certification. Private cloud and cloud hosting services are provided from data centres in Lithuania; other EU data centres are also available on request. This ensures low latency and GDPR compliance, with your data located within the EU.

Yes. Skaylink private cloud and cloud hosting services are provided for a monthly fee – you pay only for the resources you actually use. There’s no need to invest in expensive physical server infrastructure or hire 4–5 IT specialists with different skill sets. This is especially relevant for companies subject to GDPR, ISO 27001 or NIS2 requirements.

Yes. Skaylink's Managed Cloud service includes continuous 24/7/365 infrastructure monitoring, incident management, security updates and backup management – with no holidays or weekends off. Your IT team can focus on business goals rather than day-to-day infrastructure management.

The price depends on the resources you need, the SLA level and any additional services. Skaylink prepares tailored proposals – get in touch and you will receive pricing within one business day. The Managed Cloud model lets you plan your IT budget precisely, with no unexpected extra costs.

Yes. We build hybrid environments where sensitive data stays in the private Cloud while other systems run on AWS or Azure.

Tier III Facility certification means that maintenance work can be carried out on the data centre without interrupting its operation. There are only about five Tier III data centres in the Baltic states, and two of the data centres we use in Lithuania hold this certification.

Yes. You can rent rack space for your servers, and we provide power, cooling, access control and remote hands support.

Yes. Together we plan the recovery site and the recovery steps, so that in the event of an incident your systems are restored within the agreed time.

No. The transfer is planned so that your resources and systems stay exactly the same and keep running without interruption – the only thing that changes is who you are billed through.

Yes. You can purchase licences and account management on their own and add Cloud management or optimisation later.

The biggest gains usually come from right-sizing resources, switching off unused resources, and using reservations or Savings Plans for steady workloads. We assess all of this in a cost optimisation review.

Yes. We break down costs by project, department or environment, so you can see exactly where the money goes.

Yes. We provide Microsoft 365 licences together with their management – find out more on our Microsoft solutions for business page.

The Optimization and Licensing Assessment – a free AWS assessment that uses your actual Microsoft server usage to show the optimal architecture and licensing needs before migration.

Often, yes – under BYOL rules, depending on the licence type and Software Assurance. We check this during the licensing assessment.

Hybrid cloud combines private cloud or on-premises infrastructure with public cloud. Multi-cloud uses several public cloud providers at the same time. Many companies combine both.

Yes. Sensitive data can stay in Lithuania or elsewhere in the EU under GDPR, while less sensitive systems move to the public cloud.

Vendor lock-in is dependence on one provider’s prices, technology and terms. Spreading systems across providers strengthens your negotiating position and reduces outage risk.

It depends on system complexity, chosen platforms and the scope of management. Proposals are individual – the free Cloud Check-Up worth €3,000 is a good starting point.

Yes. Hybrid and multi-cloud management is delivered remotely: 24/7 monitoring, incident handling and cost optimization by a Vodafone Group company, with working hours that overlap with the UK and EU.

Yes. Our English-speaking engineers work on-site in Vilnius, Kaunas, Klaipėda and Šiauliai and remotely, connecting your local servers with AWS, Azure or private cloud.

When different systems are best served by different providers, when you want to avoid vendor lock-in, or when regulations dictate where data must be stored.

We use shared tagging, cost reports and FinOps practices, so you see all spending in one place and get timely recommendations.

Hybrid cloud combines private cloud or your own (on-premises) servers with public cloud (AWS, Azure) into a single environment. It lets a business keep sensitive data on its own infrastructure in Lithuania while moving scalable workloads to the public cloud.

Yes – we monitor hybrid and multi-cloud environments 24/7, handle incidents and optimize costs. Skaylink is part of Vodafone Group, has been providing services in Lithuania for 20 years, and environments are looked after by 550+ Skaylink group cloud experts.

Azure Local (formerly Azure Stack HCI) is a Microsoft solution that lets you run Azure services on your own premises and manage them from the Azure portal through Azure Arc.

When cloud systems are business-critical, when you exchange large volumes of data, or when requirements do not allow data to travel over the public internet.

Lift-and-shift (rehost) migration moves your servers, applications and data to AWS or Azure with their current configuration – without upfront code refactoring or architecture changes.

There are three: assessment of your servers, applications and data; planning with methods, costs and a timeline; and migration with testing at every step, followed by recommendations.

Usually not – systems move with their existing configuration. Changes may be needed if an OS or database version is no longer supported in the cloud, and Skaylink handles them.

Companies with aging on-premises infrastructure, growing businesses and organizations planning digital transformation. It is the fastest first step to the cloud.

After the move, Skaylink recommends possible architecture changes – replatforming, containerization or refactoring – so you use more of what AWS and Azure offer.

Yes. Our EU-based, English-speaking CloudOps engineers deliver lift-and-shift migrations remotely for companies in the UK, EU and US, with time-zone overlap and Vodafone Group standards at Baltic delivery rates.

Lift-and-shift moves systems to the cloud with minimal changes – the fastest route. Modernization adapts systems to cloud services. Often you move first and modernize later.

We can take over 24/7 operations, optimize costs and modernize your systems step by step.

Yes. To keep the process smooth, testing is done at every step. Migrations are carried out with a manual or automated lift-and-shift approach.

AWS, Azure and Google Cloud secure the physical data centers and core infrastructure. You are responsible for how you configure services, manage identities and access, encrypt data and monitor activity.

Publicly accessible storage, overly broad access permissions, missing encryption and no logging or auditing. These misconfigurations are easy to make because cloud resources are reachable from anywhere by default.

We configure data encryption, identity and access management, and auditing and logging policies in AWS and Azure, and train your team to keep them in place.

Yes. Cloud security configuration is delivered remotely by English-speaking engineers. As a Vodafone Group company based in the EU, we work within GDPR, overlap with UK and EU business hours and provide 24/7 support.

Yes. We have served businesses in Lithuania for 20 years, with offices in Vilnius, Kaunas, Klaipėda and Šiauliai, so we can combine remote cloud work with on-site support for your local team.

Start with a free Cloud Check-Up (worth €3,000) with read-only access and no disruption, or book a 30-minute call and get a concrete action plan.

Yes. We assess compliance, implement technical controls and prepare documentation.

Cloud security covers protection specifically in AWS and Azure environments: service configuration, identity and access management (IAM), encryption and auditing. Cybersecurity is a broader area covering the company’s entire IT – workstations, networks and email. You will find broader protection services in Skaylink’s security and compliance section.

Yes – cloud security training for your team is part of this service. We train your IT specialists to work in AWS and Azure environments with security in mind, so new projects don’t create new gaps. Skaylink has more than 100 specialists in Lithuania and 550+ cloud experts across the Skaylink group.

A landing zone is a pre-configured, secure cloud environment with accounts or subscriptions, networking, identity, security baseline and policies already in place. Every future workload is deployed into it, following your rules.

Yes. We design landing zones for AWS, Azure or both, based on your requirements and the cloud best practices of each platform.

Without one, each team sets up cloud resources differently, which creates security gaps and higher costs. A landing zone sets one security baseline and automated policies before the first workload moves.

Skaylink CloudOps can fully manage it – implementing new requirements, keeping policies up to date and supporting your users – or hand it over to your team.

Yes. Landing zone design and operations are delivered remotely by our EU-based, English-speaking engineers. As a Vodafone Group company, we offer international standards at Baltic delivery rates.

Yes. We assess your current accounts and move them into the new structure step by step without downtime.

It depends on the size of your organization, your security requirements and whether the landing zone is built from scratch or in an existing Azure or AWS environment. We provide a specific implementation plan and timeline after a 30-minute call – we respond within one business day.

A landing zone sets shared security requirements up front for all future cloud deployments in your organization, so every new project automatically inherits the same security policies. This reduces the risk of manual configuration errors. Read more on the Security in the Cloud page.

Cloud architect advisory, Azure migration, Azure reselling, performance and cost optimization, Well-Architected Framework review and 24/7 Azure management.

Start with a cloud architect consultation to choose the right architecture and plan the Azure migration. A 30-minute call is enough to agree on the first steps.

Performance and cost optimization, an Azure Well-Architected review and Azure managed services. You can also start with a free Cloud Check-Up worth €3,000.

Azure uses pay-as-you-go pricing – you pay only for what you use. We help reduce your bills further through right-sizing, reservations and removing unused resources.

The Skaylink group is an Azure Expert MSP and was the first FastTrack partner in Europe. Skaylink in Lithuania is part of the group and of the Vodafone Group.

Yes. Azure projects and management are delivered remotely, with EU-based delivery, GDPR compliance, 24/7 support and working hours that overlap with the UK and EU.

Azure holds SOC 1, SOC 2, SOC 3, ISO 27001, ISO 27018, PCI DSS, HIPAA, CSA STAR and other compliance certifications.

A cloud architect assesses your IT infrastructure, chooses the right platform and designs a secure, scalable architecture. You need one before a migration, when cloud costs grow faster than your business, or when the current setup no longer meets security or reliability requirements.

It depends on your existing systems, licenses, team skills and business goals. Our architects work with both AWS and Azure, so the recommendation is not tied to a single vendor. Many companies end up with a hybrid or multi-cloud setup.

The price depends on the scope of your infrastructure and whether you need an assessment only or full architecture design and migration coordination. Start with a 30-minute call – we send a proposal within one business day.

Yes. Our architects work in English, and we support companies in Vilnius, Kaunas, Klaipėda and Šiauliai both on-site and remotely, with 24/7 support after go-live.

Yes. Cloud consulting is delivered remotely. As a Vodafone Group company, Skaylink combines international group standards with EU-based delivery, GDPR compliance, working hours that overlap with the UK and EU, and competitive Baltic rates.

Cloud consulting plans a new cloud environment or a migration – from platform choice to budget and TCO. An audit (Well-Architected review or our free Cloud Check-Up) evaluates an existing AWS or Azure environment for security, performance and cost.

After the architecture is redesigned and resources are optimized, our clients’ monthly AWS and Azure costs often drop by around 30%. The exact result depends on your current setup, which is why we start with an assessment.

When you need an architect for a project or a few days a month. You get senior expertise without recruitment or payroll costs, and the whole team’s knowledge when needed.

TCO (total cost of ownership) covers all the costs of a cloud environment: resources, licenses, management and maintenance. In cloud consulting we help you understand the cloud “math” so you can forecast spending; after the architecture is updated, clients’ monthly AWS and Azure costs often drop by around 30%.

Yes. Skaylink can take responsibility for preparing and implementing your cloud strategy from A to Z and coordinate a smooth migration. After the migration we continue to provide 24/7 support and, when needed, rework the architecture.

It is on-demand cloud consulting and implementation from certified AWS and Azure experts. You describe the task, we assign the right specialists, and you pay only for the service you use.

Our specialists implement the recommendations themselves instead of only handing over a report. You get architecture, migration or DevOps work done, not just advice.

SharePoint Online is the Microsoft 365 platform for document management, collaboration, company intranets and business process automation.

Intranets, document management systems, compliance and risk management, employee appraisal, project management, client analysis and quality management solutions.

Yes. Clients, partners and suppliers can get secure, controlled access to selected content.

Yes. SharePoint integrates with Microsoft Teams, Dynamics 365 and Power Platform.

Solutionlab is Skaylink’s partner with software development and Microsoft 365 / SharePoint experience. Together we deliver SharePoint implementation and customization.

Yes. We build English-language intranets for international companies and shared service centers in Lithuania.

Yes. SharePoint stores documents with versions, permissions and approval workflows, and with Teams and Copilot they are easy to share and find.

Yes. We move files with their structure and permissions while your people keep working.

Skaylink is a Microsoft Solutions Partner in Lithuania with certified architects and analysts who implement Microsoft 365 and SharePoint solutions.

Sophos is a British cybersecurity vendor that offers firewalls, wireless security, email and web security, data encryption, server protection and endpoint protection for businesses.

CryptoGuard is a Sophos endpoint feature that detects and blocks processes that start encrypting your data – the typical behavior of ransomware.

Sophos Firewall uses Xstream processing to inspect encrypted traffic efficiently. It suits organizations that need high availability with transparent licensing, without paying for licenses twice.

Yes. Sophos Email filters spam, phishing and ransomware emails, and phishing awareness training teaches employees to recognize malicious messages.

Yes. Sophos Mobile Device Management (MDM) secures company data on mobile devices used inside and outside the office.

Yes. Our English-speaking engineers deploy and support Sophos on-site and remotely, with 24/7 support. Skaylink is part of Vodafone Group and has served businesses in Lithuania for 20 years.

We plan, migrate, modernize and manage systems on AWS – from cloud architecture advice to AWS migration, cost optimization and 24/7 day-to-day management.

Start with cloud architect advisory, then plan the AWS migration and AWS account setup and billing. A 30-minute call is enough to define the first steps.

Performance and cost optimization, an AWS Well-Architected review and AWS managed services. A free Cloud Check-Up worth €3,000 is a good first step.

An assessment of your architecture against the AWS Well-Architected Framework – security, reliability, performance, cost and operations – with a prioritized list of improvements.

Yes. AWS consulting and management are delivered remotely. You get an AWS Premier Tier Services Partner within the Vodafone Group, EU-based delivery and working hours that overlap with the UK and EU.

Yes. Our support is available around the clock, including weekends and holidays, for companies in Lithuania and abroad.

Scalability (Auto Scaling, Elastic Beanstalk), security (data centers monitored 24/7) and compliance certifications (SOC 2, SOC 3, PCI DSS, ISO 27001).

Storadera is an S3-compatible cloud storage platform built in Estonia. Skaylink sets it up and manages it from Lithuania for backups and archives.

€8 per TB, with no egress fees, hidden costs or delete penalties. You pay for the storage you use, and downloading or restoring data does not add charges.

Yes. Storadera is S3-compatible, so it works with most backup and archiving tools that support S3 storage.

Yes. Skaylink can back up Microsoft 365 mail, SharePoint and OneDrive, as well as on-premises file servers and other backups we manage, to Storadera.

Yes. The service is cloud-based and managed remotely, so companies in the UK and the rest of Europe can use it. Skaylink is an EU-based Vodafone Group company with an English-speaking team.

S3 storage is object storage in the cloud that is compatible with the Amazon S3 standard, which most backup and archiving tools support. It lets a business keep backups, archives and video recordings in reliable cloud storage instead of on a local server, so the data is protected from fires, floods and hardware failures.

Storadera is a secure S3 storage solution built in Estonia, and the cloud storage in Lithuania is managed by Skaylink, a Vodafone Group company that has provided services in Lithuania for 20 years. We will discuss the exact data center location and your compliance requirements during a call.

Local servers are expensive, inflexible and vulnerable to local disasters. Cloud storage for business requires no investment in hardware, licenses or maintenance, scales easily and protects your data from fires and floods. It also uses less electricity, which makes it a more sustainable choice.

CAF is a set of best practices, documentation and tools from Microsoft, AWS and Google that helps organizations plan, migrate to and run the cloud in a structured way. It covers strategy, planning, migration, security, governance and operations.

CAF guides the whole cloud adoption journey – from strategy to migration and operations. The Well-Architected Framework (WAF) focuses on the quality of individual workloads across pillars such as reliability, security, cost, operational excellence and performance.

Both. We apply the framework that fits your target platform – Microsoft CAF for Azure, AWS CAF for AWS – and combine them for hybrid or multi-cloud projects.

Yes. Assessment, planning, migration and management are delivered remotely by English-speaking engineers. As a Vodafone Group company in the EU, we offer GDPR-aligned delivery and working-hours overlap with the UK and EU.

Yes. We have served businesses in Lithuania for 20 years, with offices in Vilnius, Kaunas, Klaipėda and Šiauliai, so we can combine on-site workshops with remote cloud delivery.

Yes. CAF is not just for large enterprises – with it, small and medium-sized businesses avoid chaotic migrations and uncontrolled cloud costs. For a smaller company, the phases are simply simpler and shorter.

It depends on the number of systems, the volume of data and the cloud adoption strategy you choose. In a 30-minute call, Skaylink specialists will identify which CAF phase you are in and give you a concrete action plan with indicative timelines.

It is a structured assessment of a cloud workload against the framework’s five pillars: operational excellence, security, reliability, performance efficiency and cost optimization. The result is a list of risks and prioritized improvements.

No. In this context WAF means the Well-Architected Framework from Microsoft, AWS and Google – a set of cloud architecture best practices, not a security product.

Yes. We review workloads on Azure and on AWS, and hybrid environments that use both.

CAF guides your overall cloud adoption journey, from strategy to migration and operations. WAF focuses on the design quality of specific workloads once they are planned or running.

Yes. Reviews are delivered remotely by English-speaking engineers with working-hours overlap with the UK and EU. As a Vodafone Group company in the EU, we combine group standards with Baltic delivery rates.

You receive a concrete action plan. Your team can implement it, or Skaylink’s CloudOps and DevOps engineers can implement it and run your environment with 24/7 support.

The Azure Well-Architected Framework has five pillars: operational excellence, security, reliability, performance efficiency and cost optimization. The AWS Well-Architected Framework adds a sixth – sustainability. Skaylink runs the WAF review against the pillars of the platform you use.

The Cloud Check-Up is a free general review of your cloud environment, worth €3,000, carried out with read-only access. A WAF review is a deeper review of your cloud architecture against the Well-Architected pillars, usually for a specific solution or workload. Many clients start with the Cloud Check-Up and follow up with a WAF review.

It is worth running a WAF review before building a new solution, after migrating to AWS or Azure, when cloud costs grow for no clear reason, or after a security or availability incident. Regular architecture reviews help you spot risks early, while they are still inexpensive to fix.

Yes – cost optimization is one of the WAF pillars. After an architecture update, Skaylink clients’ monthly AWS and Azure costs often drop by about 30%. Savings come from rightsizing resources, automating how they scale and optimizing storage (see Azure and AWS performance and cost optimization).

A data lake stores varied data, including raw data, while a warehouse stores structured data for reporting. Modern platforms often combine both.

Yes. We start with one data domain and you pay only for the cloud resources you use, so the platform can grow step by step.

It usually depends on your current environment: if you use Microsoft 365 and Azure, Azure is the natural choice; if your infrastructure is on AWS, choose AWS. We advise based on your situation.

Usually yes, through APIs, database connectors or file exports. We check each source during the assessment.

We usually deliver the first data domain and dashboard within a few weeks after the assessment.

We can hand it over to your team with documentation and training, or run it as a managed service.

24/7 support is provided to clients with an operations contract. If you are not a client yet, please contact our sales team.

Regular support reacts when the client reports an issue. Proactive operations spot and resolve issues early and report them to you.

AWS, Microsoft Azure, private cloud and hybrid environments where some systems run on your own servers.

Yes. We can start with your most critical system and expand later.

Response and resolution times are agreed based on how critical each system is and are set out in the contract.

No. We use read-only access and make no changes to your environment.

It depends on the number of accounts and subscriptions and the size of your environment. We give an exact timeline after a short call.

Yes. The results reveal technical gaps that matter for NIS2, and we can assess broader compliance in our NIS2 service.

Yes. We can implement the recommendations, introduce DevSecOps practices or advise your team.

An assessment checks configurations and practices, while a penetration test tries to actually exploit vulnerabilities. Many companies start with an assessment.

DevOps brings software development and IT operations together through shared processes, automation and continuous improvement. For a business, this means more frequent and safer releases of new features, fewer errors in production and faster recovery after incidents.

Skaylink's managed DevOps services include DevOps consulting and strategy, CI/CD implementation and automation, Kubernetes platforms, infrastructure as code (Terraform), DevOps tool management and monitoring, and DevSecOps security. You can start with one area and expand later.

Yes, if you want your developers to spend more time on the product and less on maintaining tools. A DevOps partner takes over the management of pipelines, platforms and tools, while your team keeps control and gets help whenever it is needed.

We work with Azure DevOps, GitLab, AWS tools, Terraform, Kubernetes (EKS, AKS, GKE), Datadog, Black Duck, JFrog and Xray. If you need a different tool, we implement it ourselves or together with our partners.

The best place to start is a short conversation with one of our engineers: we discuss how your developers work and which tools they use. We then assess your DevOps maturity and propose an action plan.

Kubernetes is a container orchestration platform that automatically deploys, scales and updates applications. Businesses most often need it when their applications are growing, updates have to happen without downtime, or the system is made up of many separate parts (microservices).

With managed Kubernetes, Skaylink takes over deployment, updates, monitoring and security, while your team works on the applications. A self-managed cluster has to be maintained in-house, which requires rare and expensive expertise.

Amazon EKS is a good fit if your systems run on AWS, Azure Kubernetes Service (AKS) if you use Microsoft Azure, and Google Kubernetes Engine (GKE) for Google Cloud environments. In private Cloud we use SUSE Rancher. We choose the platform based on your existing environment, your team's skills and costs.

Yes. We start a Kubernetes migration by assessing your applications, then containerise them and migrate them step by step so that your business keeps running without interruption.

For a small application that rarely changes, Kubernetes would often be overly complex. In that case, we suggest a simpler solution, such as managed container or Cloud services.

The price depends on the number and size of clusters, the chosen platform, the number of applications and the level of support required. We provide an exact proposal after a short conversation and an assessment of your environment.

Yes. We manage clusters remotely, whichever AWS, Azure or Google Cloud region they run in.

Yes. We first assess the cluster, address the risks and then take over management with no downtime.

No. We take care of the architecture and management, while your developers learn alongside our engineers in a shared workspace.

Managed GitLab is a private GitLab environment that a service provider deploys, hosts, updates and monitors for you. Skaylink manages it on AWS, Azure or your own Cloud environment, monitors it 24/7 and helps your developers with runners, pipelines and permissions.

GitLab.com is GitLab's public SaaS service. Managed GitLab is your own private GitLab environment that Skaylink deploys, administers and monitors 24/7/365, so your code stays in the Cloud environment of your choice.

On a Skaylink-controlled SaaS platform in AWS or Azure, or in your own Cloud environment, depending on your security and compliance requirements.

Yes. Migrating code from other platforms is part of a GitLab implementation: we assess your current environment, plan the migration and help your team make the switch.

Yes. We train developers with no prior GitLab experience and advise on GitLab Runner, CI/CD pipelines and branch merging.

Yes. We supply GitLab licences and implementation ourselves or together with partners, and help you choose the right licence plan.

Managed GitLab benefits both small and large teams. For example, one of our customers with 15 projects and more than 30 developers significantly strengthened code security and collaboration.

DevSecOps is a DevOps practice in which security is built into every stage of software development. Security and vulnerability tests run automatically in the CI/CD process, so weaknesses are detected early.

DevOps brings development and IT operations together so that new features reach users faster. DevSecOps adds security to the mix: it becomes the responsibility of the whole team, not just security specialists, and checks are automated.

We use open source component analysis tools such as Black Duck and JFrog Xray, security testing in CI/CD pipelines, and Cloud security tools. If you need a different tool, we implement it ourselves or together with partners.

Yes. DevSecOps helps you demonstrate that software security is managed systematically: vulnerabilities are detected and fixed, and the process is documented. For comprehensive preparation, we also offer an NIS2 compliance solution.

No, not if the checks are automated. Bugs are found earlier, when they are cheaper and quicker to fix, so new versions can be released with confidence.

Yes. Together with our partner Syntricks, we carry out Red Team tests and vulnerability simulations in your AWS or Azure environments, and turn the results into concrete security measures.

No. We integrate security checks into the pipeline you already use – GitLab, Azure DevOps, Jenkins or AWS native tools. We configure the DevSecOps tools to fit your process and train your developers.

Get in touch whichever way suits you: call +370 5 203 4385, email sales [at] skaylink.lt or fill in the form. In a 30-minute call with a DevSecOps engineer we will discuss your situation, and you will receive a concrete action plan.

You get the expertise of a whole team, not just one person. There is no recruitment process, and support doesn't stop during holidays or sick leave.

AWS, Microsoft Azure, Google Cloud and private Cloud, Kubernetes, GitLab, Azure DevOps and other popular DevOps tools.

Yes. We can start with a few tasks per month and scale up as needed.

Response times are agreed according to how critical your systems are and set out in the contract.

Yes. Our engineers work in English and align their working hours with UK and European teams.

It is an automated process that builds, tests and deploys your code using cloud services and containers. Changes go live without disrupting running infrastructure, and failed tests stop a release before production.

A release that takes 4–6 hours manually typically runs in 10–15 minutes in an automated pipeline. Once infrastructure is ready for cloud-native services, new features can reach production within days.

We build pipelines with GitLab CI/CD, Azure Pipelines, Azure Repos, AWS CodeCommit, CodeDeploy and CloudFormation, Azure Resource Manager and Kubernetes services such as EKS and AKS. We pick tools that fit your existing stack.

Yes. Our nearshore DevOps team works in English with full working-day overlap with the UK and Europe. As a Vodafone Group company, we offer enterprise standards with Baltic delivery rates.

Yes. We have served businesses in Lithuania for 20 years, with English-speaking engineers on-site and remote.

The pipeline builds containers and deploys them to Kubernetes or cloud services, uses infrastructure as code and scales automatically. New versions ship more often and more safely.

Not necessarily. Cloud-native CI/CD also works with ECS or directly with cloud services, but with Kubernetes (EKS, AKS) it is easiest to roll out updates without downtime.

If your infrastructure runs on AWS, AWS CodePipeline is the natural choice. Azure Pipelines fits a Microsoft environment but can also deploy to AWS. We make the decision together after assessing your environment.

Yes. We migrate existing builds and release configurations from Jenkins, TeamCity and similar tools to GitLab, AWS or Azure DevOps, and can operate them afterwards.

Yes – that is the goal. We train your developers to work with the pipeline and repositories. If you prefer, we can also take over ongoing operation as part of Managed DevOps.

Yes. CI/CD implementation is delivered remotely by English-speaking DevOps engineers with working-hours overlap with the UK and EU. As a Vodafone Group company in the Baltics, we offer group-level standards at Baltic delivery rates.

It depends on the number of applications and their current state. The first working pipeline usually goes live within a few weeks and is then extended to other systems.

We implement and configure Datadog (agents, integrations, dashboards, alerts, anomaly detection, reports) and then maintain it: tuning alerts, updating integrations and helping your team troubleshoot issues.

Yes. Datadog supports AWS, Azure and on-premises systems, and we configure it for multi-cloud and hybrid setups. Skaylink is an AWS Premier Tier Services Partner, and the Skaylink group is an Azure Expert MSP.

Yes. Our engineers work remotely from Lithuania with full working-day overlap with UK and EU teams. As a Vodafone Group company we offer enterprise-grade service at competitive Baltic delivery rates.

Yes. Our engineers work in English, we have offices in Vilnius, Kaunas, Klaipėda and Šiauliai, and 24/7 support is available at service [at] skaylink.lt.

Book a free 30-minute call. You will receive a concrete action plan, and we respond within one business day.

Datadog is a monitoring and security platform that collects application, infrastructure and log data in one place. It helps you spot issues quickly, find their root causes and optimize your systems.

Zabbix and Grafana are open-source tools that you have to install and maintain yourself. Datadog is a SaaS platform that combines metrics, logs, APM and user experience monitoring in one place. We recommend the right choice based on your environment and budget.

Yes. We provide Datadog licenses and implementation ourselves or together with partners, and we help you estimate the license scope based on your environment.

SCA finds every open-source component in your software and checks it for known vulnerabilities and license risks. Black Duck is one of the most established SCA tools, and we integrate it into your CI/CD pipeline.

Black Duck works with CI/CD and issue-tracking tools such as Jenkins and Jira, and can scan containers and Kubernetes environments. We configure the integrations so alerts and fixes flow into your developers’ everyday work.

Yes. It tracks the licenses of all open-source components and flags conflicts with your policies, with reports for legal and compliance teams.

Yes. Our DevOps engineers work remotely from Lithuania for clients in the UK, EU and US, with full working-day overlap with the UK and EU. As a Vodafone Group company we combine enterprise standards with Baltic delivery rates.

Book a free 30-minute call. We review your codebase and pipeline and send a concrete action plan; we respond within one business day.

Microservices architecture means splitting an application into independent parts that can be built, deployed and scaled separately. It is usually worth it when your team or system grows and a single codebase becomes hard to change. Before changing your architecture, it is worth assessing your current setup.

Not always. A small team or a single product usually does well with a simpler architecture. Microservices justify their complexity when different parts of a system have different growth and deployment needs. Consulting helps you decide whether you need them.

Kubernetes is not mandatory, but it is the most widely used platform for running microservices: it automates container deployment, scaling and updates. Alternatives may suit smaller solutions better, so the platform choice should depend on your needs.

EKS is the managed Kubernetes platform of AWS, AKS of Microsoft Azure and GKE of Google Cloud. The right choice depends on which cloud your systems already run in, your team’s skills, and your security and cost requirements.

Yes. It is usually done step by step: individual parts are separated first while the rest of the system keeps running. Skaylink engineers work alongside your team, so development can continue while the architecture changes.

Building and deploying each microservice separately requires an automated CI/CD process. Without it, updates to individual parts become slow and risky, which is why CI/CD is often implemented together with microservices consulting.

Yes. We first assess your current architecture, infrastructure and processes, then provide recommendations and a plan for next steps. This lets you make decisions based on facts rather than assumptions.

Yes. Our DevOps engineers work remotely as a nearshore team, in English, with full working-day overlap with the UK and continental Europe. Skaylink is a Vodafone Group company, so you get enterprise standards with Baltic delivery rates.

Yes. We have served businesses in Lithuania for 20 years, and our English-speaking engineers work from Vilnius, Kaunas, Klaipėda and Šiauliai. We can combine on-site workshops with remote delivery and 24/7 support.

No. For a small, rarely changed application a monolith is often simpler and cheaper. Microservices pay off when an application grows and several teams build it.

Yes. We usually apply the strangler pattern: new features are built as microservices and old parts are replaced one by one.

An Azure DevOps consultant sets up your organization, repositories, boards and pipelines, connects them to your cloud, and trains your developers. Skaylink also manages pipelines and tools after go-live.

Yes. Azure Pipelines can build and deploy to AWS, Azure, GCP or on-premises servers. As an AWS Premier Tier Services Partner, we often connect Azure DevOps with existing AWS environments.

Both cover the full DevOps lifecycle. Azure DevOps fits teams in the Microsoft ecosystem, while GitLab suits teams that want one open-source toolset or a private instance. We implement and manage both, so we can recommend the right fit.

Yes. Skaylink, a Vodafone Group company, delivers Azure DevOps consulting remotely in English with working-day overlap with the UK and Europe and Baltic delivery rates.

Both are Microsoft tools. Azure DevOps is stronger in work tracking (Boards), test plans and artifacts, while GitHub stands out for its open-source community and GitHub Actions. We recommend the right choice based on your team’s process.

We first assess your existing pipelines, then migrate them step by step so development never stops. Your team gets training and support during the transition.

Yes. We provide Azure DevOps licenses and setup ourselves or together with partners, and we help you assess your license needs during the consultation.

Yes. Register and you will get a free one-to-one technical consultation on how to apply Azure DevOps in your team.

Artifactory is a universal repository for build artifacts – Docker images, Helm charts, packages and binaries. It gives your CI/CD pipelines one trusted source for everything you build and deploy.

Yes. JFrog supports public clouds such as AWS and Azure and private environments such as OpenStack and VMware. We help you choose and configure the right setup.

Yes. Our engineers work from Lithuania, one hour ahead of CET and two hours ahead of the UK, so our working days fully overlap. As a Vodafone Group company, we offer enterprise-grade delivery at Baltic rates.

JFrog is a DevOps platform for storing, managing, scanning and distributing software artifacts (packages, Docker images). It helps automate application development and deployment.

JFrog Xray is a security tool that scans artifacts and containers for vulnerabilities. Xray for Jira is an entirely different tool – test management for QA teams. Skaylink implements both.

Yes. We provide JFrog licenses and implementation ourselves or together with partners, and help you choose the right plan for your needs.

Rehost moves an application to the cloud almost unchanged. Replatform makes small changes so it uses cloud services such as managed databases. Refactor rewrites parts so the application takes full advantage of the cloud.

No. Usually it is enough to move and adapt it, and rewrite only the parts that slow you down most.

Yes. We work in phases and test every step so daily work is not affected.

It depends on the number of applications and the chosen path. After the assessment we provide a plan with a budget for each phase.

Yes, if there is access to the code or at least documentation of how it works. We find out what is possible during the assessment.

DevOps automates building and deploying software. MLOps also manages data, model training and changes in model quality over time.

Usually not. MLOps matters when you build or fine-tune your own models, for example for forecasting, anomaly detection or document analysis.

Azure Machine Learning, Amazon SageMaker, Kubernetes and open-source tools such as MLflow, depending on your environment.

It is when real data changes and the model starts making more mistakes. Monitoring detects it and signals that the model needs retraining.

AI transformation helps find and implement AI solutions, and MLOps makes sure they run reliably and are maintained.

Usually regression and API tests: they repeat with every release and pay off quickly.

Less of it, but manual testing remains for new features and usability.

Xray is a test management app for Jira. It lets you plan manual and automated tests, see their results and link them to issues.

Yes. Xray accepts automated test results from GitLab, Azure DevOps, Jenkins and other tools.

We choose based on your technology, for example Playwright or Selenium for UI, Postman or REST Assured for APIs, and k6 or JMeter for performance.

An API is an agreed interface through which one system safely exchanges data with another. It lets you connect systems without manual work.

Often yes, through database connectors, file exchange or a middle layer that gives the legacy system an API.

ERP, CRM, e-commerce, warehouse and logistics systems, finance, Microsoft 365 and cloud services.

A simple integration takes a few weeks; more complex ones with several systems take a few months. We give an exact estimate after the analysis.

We can run them as a service with monitoring and error alerts, or hand them over to your team with documentation.

We work with Datadog, Prometheus and Grafana, Azure Monitor and Amazon CloudWatch. If you already have tools, we use them.

An SLO (Service Level Objective) is a reliability target, for example how much of the time a system must be available or how fast it must respond. It helps agree on what really matters to the business.

Yes. We monitor Kubernetes clusters, containers and the applications running on them.

Yes. We can set up monitoring and train your team, or take over day-to-day operations.

Alerts are captured around the clock, and response times are agreed in the contract based on how critical each system is.

It is an assessment of your processes and tools against DORA metrics: deployment frequency, lead time for changes, change failure rate and time to restore. It shows where your team stands and what to change first.

Yes. Small teams often need only a few changes that save a lot of time every day.

No. We adapt the recommendations to your existing tools and change only what really gets in the way.

Yes. We can implement the whole plan, part of it, or support your team.

Yes. Our team works in English with full working-day overlap with the UK and the rest of Europe.

It depends on the size of your team and the number of systems. We give you an exact timeline after the first call.

It is a way to describe servers, networks, databases and access in text files. A tool such as Terraform then creates or changes the infrastructure automatically. The code lives in Git, so the full change history is visible.

Terraform fits if you use several cloud providers or a private cloud. Bicep is the most convenient for Azure-only environments, CloudFormation for AWS-only. We choose the tool based on your environment and your team’s skills.

Yes. We import existing resources step by step, so your systems keep running and manual changes stop.

No. We can fully maintain the infrastructure ourselves or train your team to work independently.

Yes. Our team works in English with full working-day overlap with the UK and the rest of Europe.

It depends on the size of your infrastructure, the number of environments and how much of it is already defined as code. We provide an exact quote after a short call and assessment.

Yes. We provide cybersecurity services for businesses: a SOC service with 24/7/365 threat monitoring, penetration testing (pentest), NIS2 compliance solutions, BTT Armour workplace security and BTT Vault data backups. On average, we stop an attack within 38 minutes. The SOC service helps you meet NIS2 (TIS2 in Lithuania) and ISO 27001 requirements without running your own security operations centre.

Not always. Antivirus is just one of the layers in the SOC package. Alongside it, you get XDR (including EDR), customised SIEM and SOAR correlation, threat hunting based on indicators of compromise, and a cybersecurity team that neutralises detected threats rather than just logging them.

The cost of cybersecurity solutions depends on the size of your infrastructure and your specific needs. You will find more details on each solution's page, or contact us and we will come back to you with a concrete proposal within one business day.

No. Both IT security assessments and external attack surface scanning are carried out without affecting your employees' day-to-day work. BTT Shield domain scanning relies on publicly available sources, and penetration testing (pentest) is scheduled in advance to avoid any disruption.

No. The service complements your existing IT team and focuses exclusively on security – nobody is replaced. Your IT specialists carry on working as usual, while we take care of SOC monitoring, threat neutralisation and NIS2 (TIS2 in Lithuania) compliance requirements.

BTT Vault backups are stored in an Equinix data centre in Frankfurt, on SOC 2 and ISO 27001 certified infrastructure. This is in line with NIS2 (TIS2 in Lithuania) and Lithuania's Law on Cyber Security recommendations on keeping off-site copies in another country. Your data does not reach any third parties – only the infrastructure you choose.

The NIS2 directive (TIS2 in Lithuania) is a European Union legal act on the security of network and information systems, which came into force in Lithuania on 17 October 2024. It applies to companies operating in essential and important sectors that have more than 50 employees or an annual turnover above EUR 10 million.

The NIS2 (TIS2) directive generally applies to companies with more than 50 employees or an annual turnover above EUR 10 million; whether it applies also depends on the sector your company operates in. If you are unsure, an NIS2 (TIS2) compliance assessment will quickly establish whether, and which, requirements apply to you.

They are the same European Union directive. NIS2 is the international name (Network and Information Systems), while TIS2 is the Lithuanian name (Tinklų ir informacinių sistemų saugumo direktyva). In Lithuania, its requirements have been transposed into Lithuania's Law on Cyber Security, and supervision is carried out by Lithuania's National Cyber Security Centre (NKSC). Our NIS2 compliance service covers risk analysis, security policy, business continuity and incident management planning, and implementation.

For companies in essential sectors, fines can reach up to EUR 10 million or 2% of annual worldwide turnover. For companies in important sectors, up to EUR 7 million or 1.4% of turnover. Cybersecurity compliance is not only a technical priority but a financial one too.

Depending on the size of the organisation and its current cybersecurity maturity, implementation usually takes between 3 and 12 months. A Skaylink cybersecurity audit lets you estimate the time and budget required precisely.

Microsoft 365 (M365) has built-in security features that help meet some of the NIS2 requirements: MFA, access management, data encryption, audit logs and more. Skaylink offers NIS2 compliance packages built on Microsoft 365 security capabilities (for example, BTT Armour, which covers at least 2/3 of NIS2 requirements) – an efficient way to achieve compliance if your organisation already uses the Microsoft ecosystem.

We offer three levels, depending on your needs: a preliminary assessment (a free initial maturity assessment), a readiness assessment with DocuGuru AI (documentation analysis, gap identification, budget guidance) and a full audit (technical and legal assessment, on-site review, a detailed report with concrete solutions). We recommend the right level and send a proposal within one business day of the initial call.

Ongoing. NIS2 requires not only initial implementation but also regular risk reviews, staff training, incident management and updates. Skaylink provides ongoing cybersecurity management services (for example, an external Chief Information Security Officer (CISO)) – you can hand this entire function over to us and focus on growing your business.

It is an external head of cybersecurity: the Skaylink team takes over risk management, policy maintenance, incident coordination, audit preparation and staff training. You get CISO expertise without the cost of a full-time position, and without the risk of the knowledge walking out the door with one person.

A monthly subscription starts from EUR 570 excl. VAT, compared with roughly EUR 53,000 per year for an in-house CISO. Preparatory work is charged separately and agreed after a 2–3 week NIS2 compliance assessment.

Skaylink coordinates notifications to Lithuania's National Cyber Security Centre (NKSC) and other authorities – this is included in the monthly subscription. Meanwhile, your IT team or SOC handles the technical response, so no legal deadlines are missed.

We start with a 30-minute, no-obligation introductory call. Within 2–3 weeks we carry out an NIS2 compliance assessment and present a readiness report to your management – before any long-term contract is signed.

Not always. If any of the aspects discussed above – availability, understanding of your business context or implementation of recommendations – is decisive in your situation, CISO as a service may not be the right model. It is better for you to know this up front, which is why we tell you in our very first conversation.

A SOC (Security Operations Center) service is an outsourced security operations centre: a team of cybersecurity analysts, threat hunters and incident response experts who monitor your IT infrastructure 24/7, detect cyber threats and neutralise them. Skaylink's SOC service is designed for businesses in Lithuania that want professional cyber protection without the cost of building their own security operations centre. The service includes antivirus protection, EDR, XDR, SIEM and SOAR capabilities, and a dedicated team of experts.

MDR (Managed Detection and Response) is a technology-driven detection and response model. SOC is a broader concept – a combination of people and technology. What sets Skaylink's SOC service apart is that automated MDR tools (EDR, XDR, NDR) are combined with a team of 500+ cybersecurity experts who analyse complex “grey zone” incidents 24/7 and make decisions that automation cannot. On average, an attack is stopped within 38 minutes – more than 5 times faster than even the fastest in-house team (Sophos MDR data). You get more than technology – you get a protection team that actively takes action.

Yes. Skaylink's SOC service directly helps you meet the cybersecurity requirements of the NIS2 (TIS2) directive: 24/7 threat monitoring, incident management and reporting within 24/72 hours, business continuity, network security management and risk reduction. The service also helps you meet ISO 27001 requirements – without having to invest in your own SOC in Lithuania.

Skaylink's SOC service is provided on a fixed monthly subscription, so you can plan your cybersecurity budget precisely, with no unexpected extra costs. The price depends on the size of your organisation, the number of protected devices and the features you choose. For a tailored proposal, contact the Skaylink team. We reply within one business day.

Yes. Skaylink's SOC model is based on a monthly subscription fee, so it suits small and large companies alike. There is no need to invest in building your own security operations centre, hiring expensive specialists or buying infrastructure – you get protection from a team of 500+ experts for a fixed monthly fee. These specialists deal with threats around the world every day, so they recognise and neutralise new attacks faster. This is especially relevant for companies that fall under NIS2 and have no in-house cybersecurity capabilities.

Once the contract is signed, the Skaylink team carries out an initial assessment of your infrastructure, installs monitoring agents and configures the protection platform. Typical deployment takes 1–2 weeks, depending on the complexity of your infrastructure. No additional hardware or large upfront investment is required.

When an incident is detected, the Skaylink SOC team immediately initiates the response process: the threat is neutralised, a root cause analysis is carried out, and corrective actions and conclusions are provided so that the incident does not happen again. All incidents are logged in a centralised management platform and in the BTT Service Desk system. In the event of a critical incident, you will be informed immediately – directly by a SOC specialist or through Skaylink representatives.

Event data is retained in the Data Lake for 90 days, which is included in the service. Optionally, retention can be extended to up to 12 months when needed for audits or internal policy.

The service includes a warranty: in the event of a breach, it covers up to USD 1 million in response costs. Meanwhile, the SOC team immediately isolates the compromised devices, investigates the cause and helps restore operations.

Yes. Skaylink SOC integrates seamlessly with the most commonly used solutions: Sophos Firewall, Microsoft 365, Microsoft Defender for Business, BTT Armour Premium and other SIEM systems. Integration extends the value of the solutions you already have and helps you avoid unnecessary extra investment. A compatibility analysis is carried out during deployment.

No – a SOC service complements your in-house IT department rather than replacing it. Your IT team continues to look after day-to-day infrastructure maintenance and business systems, while Skaylink SOC focuses exclusively on cybersecurity management, threat detection, threat hunting and incident neutralisation. This frees up your in-house IT team to spend more time on strategic business goals.

BTT Armour is Skaylink's managed Microsoft 365 security service for businesses. It covers an information security assessment, implementation of security controls, threat management, ongoing maintenance and reporting. Your security posture is measured with the Microsoft Secure Score tool.

Basic is designed for companies that want to hand over the management of email, users, identities and file sharing. Premium additionally covers computer and mobile device management, advanced threat protection, raising your Secure Score and a Zero Trust policy.

The Basic plan works with M365 Basic, M365 Standard, O365 E1 or a higher plan. The Premium plan requires M365 Premium, or M365 Basic together with Enterprise Mobility + Security E3.

Yes. BTT Armour covers at least 2/3 of NIS2 requirements: multi-factor authentication, access management, incident management, data encryption and business continuity. The remaining areas are covered with the help of an NIS2 compliance assessment and the CISO service.

It is a tool built into Microsoft 365 that calculates your organisation's security score and shows which settings would raise it. At the start of BTT Armour, we review this score together with you and draw up a plan of technical measures, and in the Premium plan we continuously raise and maintain the score.

No. BTT Armour makes use of the Microsoft 365 security features you are already paying for through your licences, so your security level goes up while employees keep working as usual. The service strikes a balance between data security and user convenience.

About 4 weeks: in week one we assess your current state, in weeks two and three we configure protection, and in week four we enrol mobile devices in Intune. Your team spends about 2 hours in total – granting access, approving policy changes and taking part in short user training sessions.

Usually not – BTT Armour makes use of the Microsoft 365 licences you already have. Basic works with M365 Business Basic, Business Standard or Office 365 E1 and higher licences; Premium works with M365 Business Premium or E3/E5. If a licence is worth upgrading, we’ll show you during the Secure Score review.

Skaylink reviews alerts and responds during business hours. If you need round-the-clock response, BTT Armour is combined with a SOC service that monitors and responds 24/7.

Vulnerability management is a continuous, automated process of finding and fixing security gaps, while penetration testing is a periodic, manual attempt to exploit them. The two complement each other.

On an agreed schedule – usually weekly or monthly, with critical systems scanned more often.

No. We plan scans together with you and schedule them around your working hours so we don’t overload critical systems.

Yes. We can apply updates and configuration changes as part of the managed service, or hand clear tasks over to your IT team.

Yes. The directive requires vulnerability handling, and a documented process with reports is suitable evidence of compliance.

Because we only assess a company’s domain when its IT department requests it in writing. This protects you too: no outsider can order a report about your company from us.

No. We use only public sources – DNS records, certificate logs, breach databases and existing internet scan databases. We don’t install anything or send anything to your systems.

Domains and subdomains related to your domain, publicly accessible servers with their open ports and running software, leaked employee credentials (in breach databases and infostealer logs), and publicly available information about employees that attackers use for targeted phishing attacks.

Order a BTT Shield assessment. We check every email address linked to your domain against breach databases and infostealer logs – covering your entire company domain, not individual addresses as consumer tools do.

We send the report only to email addresses on your domain and go through the findings together in a 30-minute call. After the call, your IT team has access to the dashboard.

The price depends on the number of domains assessed and the scope of monitoring. We’ll give you an exact price in a proposal within one business day.

BTT Shield shows what an attacker can see from the outside, without touching your systems. Penetration testing is a periodic, controlled attack attempt that checks whether your defences can withstand a real attack. The two services complement each other.

Yes. The reports are structured around NIS2 (TIS2 in Lithuania), DORA and ISO 27001 audit requirements and include the external attack surface component that auditors expect to see.

An infostealer is malware that steals passwords saved in the browser, session cookies and VPN access keys. Active session cookies can bypass multi-factor authentication, so BTT Shield flags such findings as top priority and recommends terminating the sessions immediately.

Yes. Our security team is based in Vilnius, so if it suits you better, we can go through the findings face to face rather than only on a video call.

The price depends on the scope: the number of systems, IP addresses and applications tested, and the chosen approach (Black-box, Grey-box or White-box). A typical pentest takes 2–3 weeks on average, and a comprehensive assessment 3–6 weeks. We provide an exact proposal after a free scoping consultation.

A compliance audit checks whether documents exist and procedures are written down. Our audit checks whether your security controls actually stop attacks when criminals target your infrastructure using current TTPs (tactics, techniques and procedures).

Yes. The audit scope is defined in detail during project planning, taking your priorities and constraints into account.

Both teams work in your infrastructure in parallel. As the offensive testing identifies vulnerabilities, the defence teams check monitoring capabilities in real time. The results from both sides are combined into a single, unified assessment.

We coordinate with your operations teams throughout the engagement. If issues arise that need immediate attention, we adjust our approach. Our goal is to test your security, not to disrupt your business.

You’ll receive a detailed audit report with the results of both the defence posture review and the offensive testing: technical findings with specific remediation steps, live demonstrations and recommendations for optimising SOC detection settings.

Yes. You’ll receive a report and remediation guidance. We provide support and answer implementation questions throughout the follow-up period.

Yes. Pentests and cyber security audits relate directly to NIS2 (TIS2 in Lithuania), ISO 27001, DORA and TISAX requirements. Reports are delivered in an auditor-ready format, with CVSSv3 scores and documentation of compliance gaps.

We respond immediately and work with your team to eliminate active risks. We won’t leave you on your own with issues that need urgent action.

All employees – from managers to administrative staff. No technical knowledge is needed: we talk about situations everyone encounters every day.

We agree the length and topics with you, based on the number of employees and what matters most to your company.

Threats change constantly, so we recommend repeating the training regularly and including new employees.

Yes. The directive requires cyber hygiene practices and training for employees, and security training for management.

No. The training is a hands-on session with real-life examples. If you want to test whether an attack would succeed, we run a social engineering test as part of penetration testing.

BTT Vault is an off-site backup service for businesses, built on Veeam Enterprise Plus and Wasabi Hot Cloud Storage. Data is automatically copied to the Equinix Frankfurt data centre in Germany.

The price depends on your scope: the number of virtual servers, the volume of data stored and the retention period. Instead of choosing from standard plans, configure your own BTT Vault – we’ll send you a proposal with a fixed monthly price within 2 business days. Setup, data upload, download and API requests are free of charge.

BTT Vault costs up to 80% less than AWS S3 or Azure Blob (indicative), restores at up to 100 Gb/s, and immutable backups (WORM), setup, maintenance and quarterly recovery tests are already included. No fees for data downloads or API requests.

Yes. BTT Vault uses immutable backups with WORM technology – locked copies cannot be changed for a set period, so during a ransomware attack you have a clean copy to restore your data from.

Yes. Backups are stored in a geographically separate environment, as recommended by the NIS2 (TIS2 in Lithuania) directive and Lithuania’s Law on Cyber Security, and recovery tests with a documented report are carried out every quarter. The data centre holds ISO 27001 and SOC 2 certifications.

About 2 weeks from the first call to a verified backup. You receive the proposal on day 3, and the installation itself takes about an hour.

Just one server for the Veeam software – a physical server or a VM on your existing hypervisor running Windows Server 2019 or 2022. We’ll size it to your scope, and we do everything else – Veeam installation, VPN tunnel, backup jobs and verification – free of charge.

The rule calls for 3 copies of your data, on 2 different types of media, with at least 1 copy in another location. BTT Vault stores backups in Frankfurt – in another country with a separate power grid and risk profile – so you achieve true 3-2-1 without your own international infrastructure.

Yes. Microsoft 365 on its own doesn’t always protect against accidental or malicious deletion, so we back up Exchange Online mail, SharePoint Online, OneDrive for Business and Microsoft Teams data. M365 backup can be added to BTT Vault, with pricing based on the number of users.

A backup protects your data, while a business continuity plan (BCP) defines how, and how quickly, you will restore all business-critical systems. We agree and model recovery scenarios with you in advance so there’s no need to improvise at a critical moment.

It is a disaster recovery service in which your entire infrastructure is replicated in the Cloud, with data, applications and systems synchronised in real time. If your primary infrastructure fails, operations switch over automatically to the standby environment without significant downtime.

RTO (Recovery Time Objective) is how quickly a system must be restored. RPO (Recovery Point Objective) is how much data (measured in time) you can afford to lose. These two metrics determine which plan – “Zero-Risk”, “Low-Risk” or “Moderate-Risk” – is right for you.

Yes, if they are immutable. No one – not even an administrator or ransomware – can change, delete or overwrite such backups, so your data can be restored after an attack.

Yes. The initial assessment and the follow-up call are free and come with no obligation.

About 5 minutes. There are 10 questions: two on whether NIS2 applies to you, seven on governance, data protection, continuity and suppliers, and one checklist of technical measures.

We send the result to the email address you enter in the first step. If you cannot find it, check your spam folder or contact us.

No. It is a high-level self-assessment that shows your maturity level and priority areas. Assessing compliance requires a detailed gap analysis.

Security requirements often come through your customers anyway: companies covered by NIS2 must also ensure the security of their suppliers. NIS2 is also a good benchmark for any company that wants to reduce cyber risk.

They are the same EU Directive (EU) 2022/2555. NIS2 is the international name, TIS2 the Lithuanian one. In Lithuania its requirements are set out in the Law on Cybersecurity.

We use your answers only to prepare your result and to contact you about it, in line with the Skaylink privacy policy.

The price depends on the task. You can start with an opportunity assessment (€1,000–2,500) or a proof of concept (€3,000–7,500). During the assessment we prepare a business case for each task, with its cost and expected return, so you can decide. The assessment is billed on time and resources, implementation is billed as a platform fee plus the work, and ongoing support is billed monthly, on time spent, or both. Also factor in the costs of data preparation, security and legal review, employee training and monitoring.

No. First we identify the problems worth solving and work out what they cost you. We choose the platform to suit the task: the private Moterra platform when data must stay within your company, or Claude, ChatGPT Enterprise or Microsoft Copilot, which you may already be using.

When data must stay within your company, we build the solution on the private Moterra platform in an AWS environment. Otherwise we use business editions – Claude, ChatGPT Enterprise or Microsoft Copilot – and configure access according to your security policies.

Transparency requirements apply from 2 August 2026: people must know they are interacting with AI, and AI-generated content must be labelled. For high-risk systems, such as recruitment or credit scoring, the requirements apply from 2 December 2027. In an AI governance consultation, we assess which requirements apply to your solutions.

The contract provides for data export and an alternative. Your data and solution stay in your AWS environment, so if needed we migrate them, for example to Amazon Bedrock.

Before the PoC we agree on one measurable goal. If we don’t reach it, the PoC fee is credited towards the cost of the next phase.

The first working result is usually delivered within a few weeks. A proof of concept (PoC) shows results before the solution is rolled out across the company, and we review progress against the goals every month.

We train every team and prepare a power user in each one. AI takes over repetitive work, such as writing the first draft, while people step in where their judgement is needed.

Microsoft and AWS run partner programmes that can cover part of the cost of an assessment or proof of concept. In the first call, we check whether your project qualifies.

All of them. We hold the highest partnership levels with Lenovo (the only Lenovo 360 Platinum partner in the Baltics), Dell (Gold), Apple (1 of 7 B2B partners in Lithuania), Microsoft and Sophos (Platinum).

Yes. We build workstations, custom PCs and AI servers for your workloads, and can prepare a demo unit beforehand.

Standard business models usually within 1–5 business days. For servers and special configurations, we give you lead times with the proposal, and if the manufacturer’s lead time is too long, we suggest a faster alternative.

Yes. Our service team installs software and settings and enrols devices in Microsoft Intune, Autopilot or Apple Business Manager. For larger orders, the setup is done directly at the factory.

It’s the principle we follow when choosing what to offer you: we only offer equipment that meets your needs and genuinely works – business-class models whose reliability we’re confident in. If something does fail, we fix it ourselves.

No. We work only with business customers – companies and organisations – so our proposals and invoices are issued to a company.

A Platinum partner has a direct line to Lenovo, so you get the official warranty, faster supply and help choosing the right configuration. Skaylink doesn’t just sell the equipment – we also get it ready for use and can look after it.

We configure and deliver computers, workstations and monitors anywhere in Lithuania within 5 business days. Lenovo servers with Top Choice Express are delivered within 20 business days.

ThinkPad is Lenovo’s business range, with MIL-STD-810 durability testing and a Premier Support option. ThinkBook is a design-led range for small and medium-sized businesses at a more affordable price.

Yes. We change the processor, memory or storage to suit your needs and prepare the equipment for use free of charge. For larger quantities, we create a single standardised configuration.

Most of the Lenovo computers we offer come with a 36-month warranty; ThinkPad X1, T and P models come with 3 years of Premier Support, and ThinkStation with On-Site service. The exact terms are listed with each model.

Yes. Lenovo offsets the CO₂ emissions generated by manufacturing and transporting the devices over their five-year lifecycle. Your company can receive an electronic certificate.

A Copilot+ PC is a Windows 11 computer with an NPU (neural processing unit) of at least 40 TOPS that runs AI tasks on the device itself. This enables features such as Windows Studio Effects, Click to Do, Recall and Live Captions with translation while saving battery.

Copilot+ PC features such as Recall and Click to Do process data on the laptop’s NPU. Recall is opt-in, its data is encrypted and can only be accessed after confirming your identity with Windows Hello.

Yes – features handled by the NPU also work without an internet connection. Some Copilot+ PC features require free Windows updates the first time.

Feature availability depends on the device, region and language. For example, Live Captions translates speech from more than 40 languages into English. Before you buy, we will tell you what will work in your environment.

E Series – cost-efficient for everyday work. T Series – the reliable business standard with Premier Support. X1 – ultralight flagships for frequent travellers. X9 – performance models with OLED displays for creative work.

We deliver standard configurations in 5 business days in Lithuania. T and X Series models come with 3 years of Lenovo Premier Support, E Series with a 3-year warranty.

You can add single laptops to the cart by clicking the cart icon next to the price. For more laptops or other configurations, send us a message in the form and we will prepare an offer.

Compact ThinkSystem ST tower servers suit small and remote offices without a server rack. Rack-mounted ThinkSystem SR servers fit companies with a server room and growing workloads.

ThinkSystem is Lenovo’s server family that you choose by workload. ThinkAgile is pre-tested, pre-configured infrastructure that combines compute, storage and networking for VMware, Nutanix or Microsoft Azure Stack hybrid cloud.

Yes. Our Lenovo server specialist will help with configuration, scalability and performance and recommend the right ThinkSystem or ThinkAgile solution.

Yes. Lenovo ThinkAgile works with VMware, Nutanix and Microsoft Azure Stack, and Skaylink also manages AWS and Azure environments, so we can design the whole hybrid setup.

With Lenovo Top Choice Express, servers and storage are assembled from components in Lenovo’s warehouse in Hungary and delivered across the EU, including Lithuania, within 20 business days*: up to 10 business days from order to shipment and up to 10 business days for delivery. Our expert will confirm the exact delivery time for your configuration.

The price depends on the series, processors, memory, drives and warranty level, so we calculate it for your needs. Components for Lenovo Top Choice Express configurations are already in stock, so they can be delivered faster. Send us a request and we will prepare a Lenovo server quote free of charge.

Yes. Lenovo AI Express offers three pre-validated AI server configurations with NVIDIA RTX PRO 6000 Blackwell or NVIDIA HGX B300 – from dozens to thousands of users. Shipping starts from 15 business days after the order.* We will help you size the AI server for your models and number of users.

Lenovo ThinkSystem servers are available with both AMD EPYC and Intel Xeon processors. AMD is often chosen when many cores are needed for virtualisation or databases, Intel when your software requires it. Per-core licensing (e.g. Windows Server, VMware) also matters, so we choose the configuration together with you.

No. Top Choice Express ships the same Lenovo ThinkSystem hardware that ITIC ranks first for x86 reliability and security, with the same Zero Trust supply chain, US-signed firmware and in-silicon controls. The speed comes from holding popular components in stock and running a priority build line, not from changing the hardware.

Tell us the workload and the date – we will confirm what can be built and shipped within 20 business days and suggest the closest qualifying configuration. The more standard the configuration, the faster it moves.

The most-requested server and storage components are already stocked at Lenovo’s plant in Üllő, Hungary. A qualifying configuration skips the wait for parts in transit and goes straight onto a priority line: up to 10 business days to build and test, up to 10 more to deliver.

Yes. Alongside ThinkSystem rack servers it includes Lenovo DE and DM storage arrays and ThinkAgile hyperconverged systems, so a full stack can move on the same short timeline.

Pricing is based on current component costs rather than a future estimate, which keeps a fast order competitive and means the quote reflects what the parts cost today, across a focused, clearly priced set of configurations.

At Lenovo’s plant in Üllő, Hungary, inside the EU. Systems ship across the single market, which shortens the delivery leg to Lithuania and keeps compliance and data residency straightforward.

A docking station connects monitors, the wired network and USB devices to a laptop through one connection and charges it at the same time. At the office the laptop works like a desktop, with fewer cables on the desk.

A USB-C dock covers most office desks with one or two monitors. A Thunderbolt 4 dock is worth it for two 4K monitors, high data speeds or more charging power. If some laptops have no USB-C, a hybrid USB-A / USB-C dock fits them all.

With a single monitor, a ThinkVision monitor with a built-in USB-C dock is convenient – one connection links and charges the laptop. With two monitors or more ports, a separate dock is the better fit.

Yes – the Lenovo Essential Wireless Combo Gen 2 with a Lithuanian layout. Other models are available to order, and we state the layout in the offer.

For Teams calls we offer Lenovo headsets with noise cancelling – they block open-office noise and the person you are talking to hears you clearly. More models are available to order.

Yes. ThinkSmart enquiries are handled by our ThinkSmart solutions expert Jonas Černauskis (+370 687 07245, jonas.cernauskis [at] skaylink.lt). He has already fitted out several meeting rooms for our clients, will help you choose a kit for your room size (6 to 20 seats) and advise on connecting it to Teams and your network.

ThinkVision is Lenovo’s business monitor line, built for long working days. Models with a D in the name have a built-in docking station: one USB-C cable carries video, data and network and charges the laptop. Height, tilt and swivel are adjustable, and the P and T Series can be managed with the free Lenovo Display Fleet Manager.

The P Series is professional: up to 140 W charging, 2.5 GbE, factory color calibration, eKVM and 24–120 Hz. The T Series is the office mainstream: up to 100 W charging, 1 GbE and 48–120 Hz. The E Series is the budget option: a good IPS panel and adjustable stand, but no USB-C dock.

A monitor with a built-in dock cuts the number of cables and devices – one USB-C cable is enough. A separate Lenovo docking station suits you when you need more ports or the monitor has no USB-C. We will help you choose for your workstations.

P Series monitors with USB-C charge up to 140 W (USB PD 3.1) – enough even for ThinkPad workstations with a discrete GPU. The T Series delivers up to 100 W with a Lenovo VDM-compatible device. We check compatibility before we send a proposal.

Yes. Many P and T models have a DisplayPort output, so the next monitor daisy-chains from the first. Three 4K monitors at 120 Hz need Thunderbolt 4.

We deliver Lenovo monitors to business customers within 5 business days in Lithuania. ThinkVision monitors come with a 36-month warranty.

Single ThinkVision monitors can go straight into the cart with the cart icon next to the price; for several workstations, write to us and we will choose the models and prepare a proposal. We do not offer instalment plans.

ThinkPad E is the most affordable ThinkPad for everyday office work. ThinkPad T is the corporate standard for all-day and hybrid work, with thinner T14s and convertible 2-in-1 options. ThinkBook offers modern-looking laptops for small and growing companies, and the ThinkBook 16p is built for creative work.

Every 2026 ThinkPad is a Copilot+ PC. The T14 Gen 7 and T16 Gen 5 are the first ThinkPads with a preliminary iFixit 10/10 score: the battery, USB-C ports, LPCAMM2 memory and fan are replaceable. New-generation AMD “Gorgon” and Intel Panther Lake processors. We confirm configurations and lead times in the offer.

Yes. With the Lenovo CO₂ Offset service, emissions from production, transport and use are offset through UN-certified climate projects, and your organisation receives a certificate – useful for ESG, CSRD and green procurement reporting.

A workstation has a professional NVIDIA RTX PRO GPU, more memory and a more powerful processor, so it runs CAD, BIM, 3D, video and AI software smoothly. ThinkStation desktops can later be upgraded with more memory, storage or a GPU.

For most CAD and BIM work an RTX PRO 1000–2000 class card is enough, while rendering, simulation and AI need more video memory – up to an RTX PRO 6000 with 96 GB. We match it precisely to your software and project size.

Yes. The ThinkStation PGX with 128 GB of unified memory, the ThinkStation P4 and the P5 Gen 2 are built to train, fine-tune and run models on site, so the data stays in the company. With the free NVIDIA AI Workbench you can move a project from a ThinkPad laptop to a ThinkStation or a server.

On a ThinkStation, yes: the side cover, memory, drives and PCIe cards come out without tools. The ThinkPad P14s and P16s have replaceable LPCAMM2 memory; on other laptops it is best to choose the memory up front.

Most models come with 3 years of Lenovo Premier Support: 24/7 help from certified engineers, one contact and next-business-day onsite repair where available.

Yes – click the cart icon next to the price in the offers. We will match other configurations to your needs – just write to us in the form.

X1 Carbon is the lightest classic 14-inch business flagship. X1 2-in-1 is the same X1 with a 360° hinge, a touchscreen and a pen. X9 is a newer premium line with OLED displays and an aluminium chassis, in 14 and 15 inches.

The X1 Carbon Gen 14 with an OLED display and a magnesium bottom weighs under 1 kg, other configurations about 1.1 kg. The X1 2-in-1 Gen 11 is about 1.2 kg, the X9-14 about 1.2 kg and the X9-15 about 1.4 kg.

X1 and X9 models come with 3 years of Lenovo Premier Support. X1 Carbon and X1 2-in-1 configurations in our e-shop also include ADP One – 3-year cover for one accidental damage event, such as a drop, a spill or a cracked screen.

Premier-certified engineers 24/7/365, one contact for the whole case, priority for service and parts, hardware and OEM software support, and a service manager.

The X1 Carbon Gen 13 and Gen 14, the X1 2-in-1 Gen 11 and the X9 are Copilot+ PCs with an NPU of at least 40 TOPS. Some earlier configurations, such as the X1 2-in-1 Gen 10 with Intel Core Ultra 5 225U, do not have Copilot+ PC features – we always point this out in the offer.

Yes. The X1 Carbon Gen 14 and X1 2-in-1 Gen 11 are built on the new Space Frame: the keyboard and USB-C ports can be replaced without taking the whole laptop apart, and repairs are handled by Premier Support engineers.

Yes. With the Lenovo CO₂ Offset service, emissions from production, transport and use are offset through UN-certified climate projects, and your organisation receives a certificate – useful for ESG, CSRD and green procurement reporting. We include the price in the offer.

We deliver standard configurations in 5 business days in Lithuania and set them up free of charge. You can add single laptops to the cart; for larger quantities or other configurations, send us a message in the form.

Mac (MacBook Pro, MacBook Air, Mac mini), iPad (Pro, Air, mini and the standard model), iPhone, and accessories such as Studio Display, Magic Keyboard and Magic Mouse.

Yes. Whether your organisation has 10 devices or 10,000, we’ll match the models, quantities and configurations to each team.

Yes. Skaylink IT specialists configure and manage devices remotely, so Mac, iPad, iPhone and Apple TV are ready to use straight out of the box.

All the Mac, iPad and iPhone models we offer come with Apple’s manufacturer warranty.

Yes. You can include Mac, iPad, iPhone and accessories in a single request.

Yes. Skaylink is an official Apple business partner (Apple Authorized Reseller) and one of seven Apple B2B partners in Lithuania.

Apple device management (MDM) lets you configure company Apple devices centrally, manage access, deploy software and wipe data remotely if needed. For a business this means secure data and less manual IT work, even with many devices.

Yes. Skaylink integrates Apple devices into your IT environment so they work alongside other computers, monitors and file servers. We take care of accounts, access and software deployment.

Yes. We manage workplaces in Lithuania, Latvia and Estonia, and for international companies we manage Apple devices in several countries to one standard – the same settings, apps and security rules for every office. Devices bought through Skaylink can be registered in Apple Business Manager and enrol in company management automatically.

Yes. With Managed Apple ID, an employee’s personal Apple ID and company business data are kept separate, ensuring both personal privacy and business data security. Management rules apply only to business data.

A managed device can be switched to Lost Mode or wiped remotely, so business information stays protected even if the device is lost.

Skaylink is an official Apple business partner in the Baltics and manages more than 12,000 workplaces. You get one partner for Apple hardware, its integration and management, and our Apple sales manager answers your questions directly.

Both. As an official Apple business partner we help you buy Apple devices for business, and we take over their management, integration into your IT and support. We generally do not lease hardware – only in exceptional cases.

The Dell Pro P series offers reliable office monitors with an IPS panel and a comfortable adjustable stand. UltraSharp is a higher-end range with more accurate colours, higher resolution and more connectivity – for example, the U2724DE has Thunderbolt 4 and a 120 Hz QHD display.

Yes. USB-C models (HE, DE) carry video, data and network over a single cable and charge your laptop, provided the laptop’s USB-C port supports video and charging. We’ll check your computers before you order.

Yes. Dell monitors work with any computer via HDMI, DisplayPort or USB-C – they are often bought for Lenovo, HP or Apple computers too.

24 inches is enough for everyday office work and narrower desks. 27 inches is more comfortable for working with several windows, large spreadsheets and drawings; QHD resolution gives you more screen space.

The 2026 Dell Pro P monitors carry TÜV 4-star eye comfort certification, use up to 95% recycled plastic, and the range includes a 34-inch model designed for conferencing. We confirm availability and lead times in the proposal.

We deliver monitors within 5 business days in Lithuania. For larger quantities, we confirm the lead time in advance.

Yes. Skaylink is a Dell Technologies Gold partner and part of the Vodafone Group.

Dell Pro – reliable laptops for everyday office work. Dell Pro Plus – more performance and mobility for hybrid work, including a convertible 2-in-1. Dell Pro Premium – the thinnest and lightest models for executives and travellers. Dell Pro Max – mobile workstations with NVIDIA RTX PRO graphics for engineers and creators.

Yes. The offers show the most popular configurations you can order right away. If you need more memory, a different processor, display or storage, write to us in the form – we will send an offer and confirm the lead time.

Yes – for example, the Dell Pro 14 and Pro 16 with AMD Ryzen AI 5 PRO 340, and Dell Pro Plus and Pro Premium with Intel Core Ultra 200V vPro processors. Their NPU lets AI features run on the computer itself.

In 2026 Dell simplified its names: Dell Pro 3, 5 and 7, Dell Pro Premium and Dell Pro Precision workstations (replacing Pro Max). New Intel Core Ultra Series 3 and AMD Ryzen AI 400 processors, thinner designs and easier-to-replace components – USB-C ports, mainboard and battery. We confirm availability in Lithuania and lead times in the offer.

We provide a 36–60 month warranty on Dell laptops – the length depends on the model and configuration. On request we add Dell ProSupport services.

We configure and deliver hardware in 5 business days in Lithuania. If needed, we install the operating system, drivers and company settings free of charge – the laptop arrives ready to work.

The Dell Thunderbolt Dock WD22TB4 suits laptops with a Thunderbolt or USB-C port: it connects up to two 4K monitors, network and USB and charges the laptop. The highest charging power is available with Dell computers. We check compatibility before you order.

Yes. The Dell Premier Wireless ANC Headset WL7022 has built-in Microsoft Teams compatibility and active noise cancelling.

Yes. The Dell KM7321W connects over a 2.4 GHz receiver or Bluetooth and switches between three devices, such as a computer, tablet and phone.

Often not: a USB-C hub monitor already connects picture, network and charging. A dock helps when you need two 4K monitors, more ports or higher charging power.

We deliver accessories in 5 business days in Lithuania.

Yes. Tell us how many desks you are setting up and which computers you use – we will propose identical sets for the whole team.

Yes. You can visit our office in Vilnius (Laisvės pr. 53E), order a demo device to your office, or book an online presentation via Teams. Choose your preferred option in the form and Jonas will arrange a time.

Configurations listed with prices in the online shop can be ordered straight away; unless stated otherwise, delivery takes 2 weeks. The latest models (Surface Pro for Business 12th Edition, Surface Laptop for Business 8th Edition, Surface Laptop Ultra) and other configurations are supplied to order – we state the lead time and price in the proposal.

Microsoft itself builds the Surface hardware, firmware, Windows and the Cloud. Firmware is updated via Windows Update, and through Intune you can remotely disable the camera, microphone or USB boot – without BIOS passwords.

Yes. All Windows computers are managed in the same Intune and deployed via Autopilot. Surface additionally gets firmware management from Intune and the Surface Management Portal. You can buy Lenovo equipment from us as well.

Snapdragon offers the longest battery life and the quietest operation. Intel is the choice when you need maximum compatibility with older or specialist applications and drivers. If you’re unsure, we’ll test your applications during a demo.

Copilot+ PC AI features run on the device itself. On managed company devices, Recall is turned off until an IT administrator enables it, and other features can be controlled through policies in Intune.

Not necessarily. Cisco Catalyst 1200 and 1300 switches are designed for small and medium-sized businesses, and Meraki prices, with the right arguments, are getting close to those of cheaper vendors. We will prepare a quote and compare.

Catalyst equipment is usually managed on site, while Meraki is managed from the cloud in one browser dashboard. Meraki is convenient when you have several offices or a small IT team; Catalyst – when you need more control. We will help you choose.

Yes. The new Cisco access points support Wi-Fi 7 and work on three bands: 2.4, 5 and 6 GHz.

We usually deliver Cisco Catalyst 1300 switches in Lithuania within 2–3 weeks. For other devices, we give the delivery time together with the quote.

Yes. We monitor and update the network and fix faults. We maintain Cisco and Meraki infrastructure not only in Lithuania but also abroad.

Yes. Together with BTT Engineering, we also install cabling infrastructure and low-voltage systems, so you get the entire office network from one partner.

If you are studying in a technology field – go for it. Many of our team started their careers with an internship. If you are into technology and feel you have the skills – let's talk.

In Lithuania we work with clients in Lithuanian and English. With colleagues from other Skaylink Group and Vodafone Group companies we speak English.

Onsite and remote engineers work the traditional way – from our offices across Lithuania. Service managers and system administrators can choose a hybrid work model.

We have offices in Vilnius, Kaunas, Klaipėda and Šiauliai. Work is split between client sites, the office and remote support.

No. We value character and skills more than diplomas. You earn certifications as you progress – at least one at the system administrator and Technical Account Manager stages.

Yes. University and college students learn hands-on with storage, networks, servers and device builds, and can later join the onsite or remote engineer team.

The path goes from onsite or remote engineer to system administrator and Technical Account Manager. With deep expertise you can move on to the cloud architect path.

No. The newcomer stage is for people with IT or cloud infrastructure experience who have not yet worked hands-on with DevOps, and internships are open to university and college students.

Mainly AWS and Azure, in client projects in Lithuania and Western Europe.

The expert level typically requires around two years of professional experience and at least an Associate-level certificate. You earn at least one certification at each stage.

A CloudOps engineer runs and improves client environments on AWS and Azure – monitoring, security, availability and cost optimisation – in a micro-team led by a senior colleague.

No. The newcomer stage is for people with IT experience who are new to cloud, and internships are open to university and college students.

Yes. Engineers work on both platforms: Skaylink is an AWS Premier Tier Services Partner and the Skaylink Group is an Azure Expert MSP.

Not for newcomer roles or internships – you earn your first certification with us. Expert-level roles require around two years of experience and at least an Associate-level certificate.

Yes. Internships are open to university and college students, who learn hands-on alongside experienced AWS and Azure engineers.

Our offices are in Vilnius, Kaunas, Klaipėda and Šiauliai. In Panevėžys we have an engineering team that works at client sites – so we operate in 5 cities, and our Onsite engineers serve clients across Lithuania.

At least one at every career stage – from foundational to expert AWS and Azure level. Skaylink encourages and funds certification.

Vodafone completed the acquisition of the Skaylink Group in December 2025. You work in an international group with 550+ cloud experts and, day to day, in a Lithuanian team.